Quality Improvement Program

SNHN has a strong commitment to quality improvement in primary care, we provide free licences to all general practices in our region for the PenCS CATPlus suite of tools, and ongoing support, which includes training and guidance for practices to effectively analyse their data, and support for quality improvement activities.

The four components to CATPlus are:

  • CAT4 – understand your patient population
  • Cleansing CAT – identify patients with missing demographic and clinical information
  • Topbar – be alerted to missing demographic, clinical and potential care information at point of care
  • PATCAT – data aggregation tool used at the PHN level

Using a data extraction tool allows a practice to analyse their own data and enables building and maintenance of disease registers, ensures you are meeting RACGP accreditation standards, facilitates data cleansing in practice software and participation in PIP QI. Clean data also facilitates the quality of information being shared with My Health Record and the Person Centred Medical Home.

Practice staff will gain a better understanding of the demographics and disease prevalence of the patients attending the practice.  Understanding the practice patient population is essential to improving patient care and outcomes and maximising practice return on investment by ensuring MBS item numbers are claimed correctly for the care provided.

SNHN provides support for all practices to embed Quality Improvement (QI) strategies in their day to day workflow.  The Primary Care Advancement Team (PCAT) can help with analysis of your data and to identify areas for QI.  An important aspect of quality improvement is goal setting and activities associated with each goal.  We provide practices with quarterly data quality reports which assist to guide the direction of your QI activities.

Practice Incentives Program Quality Improvement (PIP QI)

Since the introduction of the PIP QI in August 2019, we continue to provide support to practices to achieve the required component of at least one quality improvement activity for each PIP QI quarter.

We now provide an additional separate report for the PIP QI Eligible Data Set of Measures to practices registered for PIP QI, to further assist driving QI initiatives.

Quality Improvement needs to be approached in small steps, and we will offer assistances to do this by guiding practices in the Model for Improvement (MFI).  The MFI consists of completing Plan, Do, Study, Act or PDSA cycles.

Engaging in quality improvement activities is an opportunity for the practices’ GPs and other staff members to collaborate as a team to consider quality improvement formalise, document and be remunerated (via PIP QI) and satisfies accreditation.

Not every change is an improvement, but by making small changes you can test ideas on a smaller scale before implementing bigger changes to meet the desired goal/s.

Free CAT Plus license and installation offer

To support quality improvement in General Practice, and the Practice Incentives Program Quality Improvement (PIP QI), Sydney North Health Network (SNHN) offers practices in the region a free licence and installation for the CAT Plus suite of products.

Some of the benefits to having a CAT Plus license include efficient management of your patient population and practice staff can easily identify and target populations for review and management in areas such as chronic disease management, cancer screening, older persons’ care and mental health. The clinical assistant support decision tool, TopBar is used at the point of contact and a valuable component of the suite to improve patient care.

If you do not have CATPlus installed and would like to participate in PIP QI, we can arrange to have the tool installed and guide you with the PIP QI requirements. Contact us at pcait@snhn.org.au