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Freecall 1800 022 222 healthdirect for 24 hr health advice from a nurse.

Healthdirect symptom checker

Keep the emergency department for emergencies

Make sure you are seeking the most appropriate care for yourself and your family.

Hospital Emergency Departments must see people with life threatening illnesses first. This means if you are ill or injured the Emergency Department may not be the best option for you.

If your injury or illness is serious, but not an emergency, there are a range of alternative services available which can provide you and your family with faster, more convenient medical care.

This will help you to be seen sooner and allow our busy Emergency departments to focus on their most serious admissions.

Thank you for keeping Emergency for Emergencies.

Mona Vale Hospital Urgent Care Centre

If you need urgent but non-emergency care you can now visit the Mona Vale Hospital Urgent Care Centre. The new centre is open 24 hours a day, 7 days a week and offers a convenient walk-in service. Urgent care includes injuries such as minor fractures, burns or scalds and minor cuts which need stitches or glue as well as minor illnesses including infections, rashes, mild asthma or chest infections.

Access the Mona Vale Urgent Care Centre flyer here to find out more about the services available here or visit the NSLHD webpage.

Patients with more serious or life-threatening conditions should call triple zero (000) or present to the new 50 space Emergency Department at Northern Beaches Hospital.

After Hours Visiting Doctor Services

In the After Hours period you can phone for a home visiting doctor service that will visit you or a member of your family in your home. Some services offer bulk billing while others require a gap payment. Some Private Health Insurers may also provide a free GP-to-home service to their members.

  • National Home Doctor Service: 137425
  • Sydney Medical Service Co-operative limited: 1300HOMEGP
  • Palliative Care After Hours Helpline: 1800 548 225

Useful Helpline Services

Useful Websites

Healthdirect Smartphone App

Australia’s free health app that helps you make informed decisions about your health.

You can use the healthdirect app to:

  • Check your symptoms with the healthdirect Symptom Checker;
  • Find a health service when and where you need it; and
  • Search for trusted health information.

The healthdirect app includes a Symptom Checker tool which guides you through a series of questions to help you make an informed decision about what to do next. It also connects to an Australia-wide directory covering a range of health services. Easily find the health service you need, when you need it, their contact details and directions from your current location.

All information in the healthdirect app is sourced from Australia’s leading health organisations and has undergone a quality assurance process so people can be assured it is safe, appropriate, and relevant for Australians. It complies with Healthdirect Australia’s Clinical Governance Framework and backed by the governments of Australia.

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Jacqui Emery

Jacqui is a passionate advocate for equity in healthcare and an accomplished leader with over 20 years of experience across the not-for-profit, corporate, and media sectors.

Most recently, she served as CEO of Royal Far West, where she championed access to developmental, mental health, and allied health services for children in rural and remote communities. Her work has driven early intervention, education, and advocacy initiatives that have influenced policy and funding outcomes nationwide.

Jacqui’s deep commitment to creating opportunities for those who need them most aligns perfectly with SNHN’s vision:continuing to work collaboratively to help our community live their best health.

Ramon del Carmen

Ramon is a senior organisational leader with extensive experience in highly competitive and heavily regulated environments including banking and telecommunications as well as the not-for-profit health sector with over 12 years of CEO experience and 9 years of CFO experience. He combines innovation and strategic thinking with strong leadership to deliver results in challenging environments that are undergoing significant and time-critical change.

Ramon is currently a non-executive director and Treasurer of Bobby Goldsmith Foundation and held previous non-executive director positions with Your Side Australia and Primary and Community Care Services (PCCS).

Ramon has a Bachelor of Economics from The University of Sydney, an MBA and MA (Business Research) from Macquarie Graduate School of Management. He is a Fellow of Chartered Accountant Australia and New Zealand, and a Graduate of the Australian Institute of Company Directors.

Eugene McGarrell

Eugene has more than 45 years of experience in the health, social and wellbeing sectors across the UK and Australia, with roles in clinical, community development, management, and executive leadership. As CEO of Healthy Australia, he led initiatives like Safe, feedAustralia, and Thriving Together, which promoted children’s health and learning. He introduced innovative approaches in workers’ compensation, such as social prescribing, to prevent injuries and aid recovery.

A systems thinker, Eugene advocates for challenging convention and disrupting the status quo to address complex social problems. His career began as a mental health nurse, and he has worked across government and social services to tackle issues facing vulnerable communities. Notably, in 1998, he co-led a project in Kingston that reduced suicide rates by 40%.

Eugene co-designed The Collective NSW in 2013, bringing together community, government, and business to break the cycle of disadvantage, leading to successful initiatives like the Greenway Wellbeing Centre and SILC. He is dedicated to empowering communities to design their own solutions and improve health, social, and economic outcomes.

He holds a PG Dip in Care Policy and Management from London Guildhall University and is a graduate of the Australian Institute of Company Directors.

Sara Warburton

Sara is a skilled strategic leader with a wealth of experience in customer-centric leadership roles within the health and care sector. Her extensive career spans senior positions in business development, strategy, marketing communications, service innovation, and operational excellence across both the UK and Australia.

Sara has demonstrated her expertise in both for-profit and non-profit sectors, as well as within government contracts, where she has successfully driven organisational transformation programs and enhanced access and experience for patients and communities. Her dedication to excellence is further demonstrated by her volunteer roles, including serving as a Strategic Advisor to Frontline Yoga and most recently as Chief-of-Staff for a mental health startup.

Sara holds a Bachelor’s degree (Hons) in Business Management from Oxford Brookes University and has completed the MBA Essentials Course at the London School of Economics and Political Science. Additionally, she participated in the development of the McKinsey Not-For-Profit Executive Leadership Program and has informally studied behavioural economics and technology in healthcare.

Deb Pallavicini

Deborah’s general management responsibilities include teams working with and supporting primary healthcare providers across our region, including General Practitioners and Allied Health Professionals. Her strategic approach to role responsibilities provides solid direction for those teams engaged in quality improvement, chronic disease management, digital health, emergency response, improved service integration, corporate communications, and marketing. Deborah is also responsible for directing the Clinical Engagement team, ensuring our professional members’ capabilities are continually enhanced for delivering the right care to our local community at the right time and place.

With over 12 years of experience working as a Practice Manager in medium to large General Practices, Deborah has also worked with the Improvement Foundation (IF), taking part in the Australian Primary Care Collaboratives on two occasions. The experience she gained over this period has translated into a strong and practical understanding of the Primary Care environment and the importance of Quality Improvement for enhancing patient outcomes.

Deborah’s experience at SNHN is inclusive of involvement in the development and rollout of quality improvement programs inclusive of dementia management in general practice and broader chronic disease management programs; the COVID-19 response across the region’s primary care providers inclusive of RACFs, coupled with the later rollout of COVID-19 vaccinations.

Deborah holds a Master’s in Health Management focusing on Quality and Safety in Healthcare and a Graduate Certificate in Health Science.