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Mental Health Triage

Mental Health Triage

1300 782 391


The Sydney North Primary Health Network (SNPHN) has commissioned a range of flexible mental health, drug and alcohol, and suicide prevention services to meet the needs of the community. The aim is to provide streamlined access to the most appropriate level and type of care, whilst also supporting general practice and the wider mental health sector.

The Mental Health Triage provides a central point in the SNPHN region for receiving and assessing referrals for people who are not in crisis and require mental health (including psychology), drug and alcohol, and suicide prevention services. An experienced clinician will review and triage all referrals and match the person to the most appropriate service to meet their needs.

The services available through the Mental Health Triage replaces Access to Allied Psychological Services (ATAPS). It allows people from underserviced groups to access varying levels and intensity of care depending on their needs as determined by a health professional, whether that be ‘at risk’, mild, moderate or severe/complex. There are also specialised services for young people, Aboriginal and Torres Strait Islander people, Chinese and Mandarin speakers, and people who identify as LGBTI.

THIS IS NOT A CRISIS SERVICE, if crisis assistance is required, please call 000 or the NSW Mental Health Line on 1800 011 511 or the AHS Suicide Support Line on 1800 859 585.

Clinical Triage / Navigation

Available Services

People with mental illness, drug and alcohol issues, or who are at risk of suicide will be matched to an appropriate service according to their level of need. A ‘stepped care’ model allows people to move between services depending on their individual needs.

To see the complete list of available services, visit the Available Services page.

Eligibility for Services

In general, people are eligible for services offered through the Mental Health Triage if they:

  • Are at risk of suicide or self-harm
  • Have a diagnosed mental illness or are at risk of mental illness AND:
    • Are unable to access Medicare rebated mental health services under Better Access
      AND from an underserviced group*
    • a Child (0-12 years old)
    • a Young person (12-25 years old)
    • Women experiencing perinatal depression
    • Are from a Culturally and Linguistically Diverse (CALD) background
    • Identify as Aboriginal and/or Torres Strait Islander
    • Experiencing financial hardship
    • Homeless or at risk of homelessness
  • Are experiencing drug and alcohol issues


Flow Chart


Mental Health Triage
Phone: 1300 782 391
Fax: 02 8072 6899


  • Mental Health Triage Referral Form and Mental Health Treatment Plan
  • Flow chart for GPs
  • Information Sheet for patients, carers and families

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