Mental Health
Mental Health Triage Holiday Shutdown
Sydney North Health Network Mental Health Triage will be closed from 12pm on Friday 20th December 2024 and will reopen at 9am on Monday 6th January 2025.
General Practitioners/referrers can still send referrals via secure messaging on Healthlink or via fax. Referrals will be processed in the first few days of Triage re-opening in January 2025.
For any patients requiring immediate assistance, please contact the NSW Mental Health Line on 1800 011 511 or in case of emergency, call 000.
Patients at non-urgent risk of suicide or self-harm who require support over the Christmas & New Year period can be registered for telephone counselling support at the All Hours Suicide Support Service via the referral form and email on the website:-
https://www.suicidecallbackservice.org.au/health-professionals/ahs/
Patients can also directly access the Suicide Call Back Service on 1300 659 467. The Suicide Call Back Service is a nationwide service that provides professional 24/7 telephone and online counselling to people who are affected by suicide.
Online and video chat is available via the website https://www.suicidecallbackservice.org.au/
Patients can also be referred to the Head to Health service: –
Head to Health
1800 595 212 (Monday to Friday, 8.30am to 5pm except public holidays)
https://sydneynorthhealthnetwork.org.au/head-to-health-pop-up/
A trained mental health professional will talk to you and help direct you to an appropriate service. In the Northern Sydney region, the Intake Assessment and Referral line (1800 595 212) and mental health hub (located in Thornleigh) are operated by Primary and Community Care Services (PCCS).
This is not a crisis service. If your patient needs immediate help or are at risk of harm to self or others call 000.
How to refer
Referral forms can be sent in by General Practitioners, Psychiatrists or Pediatricians.
We require an outcome measure for each referral and a mental health care plan or review from General Practitioners.
Please note: we will continue to accept faxed versions of the referral form at this time, please use the PDF version below.
| Online referral | https://phnnsnws.redicase.com.au/#!/referral/create |
| PDF version | https://sydneynorthhealthnetwork.org.au/wp-content/uploads/2018/01/SNPHN-Mental-Health-Triage-Referral-Form-050118-1.pdf |
| Best Practice | Referral Form – Best Practice Template |
| Medical Director | Referral Form – Medical Director Template |
Available Services
People with mental illness, drug and alcohol issues, or who are at risk of suicide will be matched to an appropriate service according to their level of need. A ‘stepped care’ model allows people to move between services depending on their individual needs.
Complete list of available services
To see the complete list of available services CLICK HERE.
List of Psychological Access+ providers
For a list of Psychological Access+ providers CLICK HERE.
Resources
- Streamlined Referral Form (Updated)
- K10+ Mental Health Self Assessment Form
- GP Mental Health Treatment Plan
- Patient Referral Flow Chart for GPs
- Information Sheet for patients, carers and families
- Complete list of available Mental Health services
- List of Psychological Access+ providers
Secure Messaging
About
The Sydney North Health Network (SNHN) has commissioned a range of flexible mental health, drug and alcohol, and suicide prevention services to meet the needs of the community. The aim is to provide streamlined access to the most appropriate level and type of care, whilst also supporting general practice and the wider mental health sector.
The Mental Health Triage provides a central point in the SNHN region for receiving and assessing referrals for people who are not in crisis and require mental health (including psychology), drug and alcohol, and suicide prevention services. An experienced clinician will review and triage all referrals and match the person to the most appropriate service to meet their needs.
Contact
Mental Health Triage
Phone: 1300 782 391
Fax: 02 8072 6899
Software Templates
- Referral Form – Medical Director Template DO NOT click directly on the link to download your template – instead right click on the link and select “save link as” then save the file to your desktop. After this follow the below instruction on installation.
- Instructions for Importing Templates in to Medical Director
- Referral Form – Best Practice Template DO NOT click directly on the link to download your template – instead right click on the link and select “save link as” then save the file to your desktop. After this follow the below instruction on installation.
- Instructions for Importing Templates in to Best Practice