Current Opportunities
Service Transformation Coordinator
Sydney North Health Network | Chatswood
Employment Type: Full-time
ABOUT THE ORGANISATION
The Northern Sydney PHN, operated by the Sydney North Health Network, is one of 31 Primary Health Networks (PHNs) established by the Australian Government to increase the efficiency and effectiveness of medical services for the community. Our focus is on patients who are at risk of poor health outcomes and we work to improve the coordination of their care, so they receive the right care, in the right place at the right time.
ABOUT THE ROLE
This role is a key member of SNHN’s Commissioning team and is aligned to an assigned Neighbourhood Health Hub (e.g., Northern Beaches, Ryde, or Hornsby). The Service Transformation Coordinator supports implementation of integrated care within the hub, using a value-based commissioning approach and working in partnership with the commissioned providers’ syndicate and the SNHN central commissioning team.
Responsibilities
- Neighbourhood Health Hub implementation and transformation: Support the implementation and ongoing development of Neighbourhood Health Hubs, including service transitions, provider onboarding, partnership development and initiatives that strengthen integrated care across the local health system.
- Provider relationships and collaborative commissioning: Develop and maintain strong relationships with commissioned providers and key stakeholders, applying a relational commissioning approach that promotes collaboration, trust, shared problem-solving and continuous improvement.
- Contract and performance management: Lead day-to-day contract and performance management activities, ensuring providers meet contractual obligations, key performance indicators and reporting requirements, while working collaboratively to address risks, challenges and emerging opportunities
- Monitoring, reporting and quality improvement: Monitor, analyse and report on service performance and outcomes, supporting providers to meet reporting requirements and using data to inform quality improvement and commissioning decisions.
- Partnerships and stakeholder engagement: Facilitate regular engagement with providers and partners through both formal and informal mechanisms, maintaining a strong understanding of service delivery, local needs and opportunities for improvement.
- Commissioning and service improvement: Contribute to commissioning, service planning and redesign activities, ensuring commissioned services remain responsive to community needs and strategic priorities.
THE IDEAL CANDIDATE HAS:
Essential:
- Tertiary qualification in Health Sciences (or related)
- Experience in health service planning, health project delivery or health policy review and improvement.
- Expert written and oral presentation skills.
- Strong inter-personal skills, with the ability to participate in advisory bodies and influence senior stakeholders in strategic operations.
- Stakeholder engagement and relationship management.
Desirable:
- Specialist knowledge and experience of commissioning including strong commercial contract management experience.
- Persuasion and negotiation skills.
- Demonstrated knowledge of the primary health system in Australia, including its interaction with the acute care sector, as well as the challenges and opportunities.
- Knowledge of Commonwealth Governments PHN reform agenda.
Special conditions
- You will require some flexibility in your work schedule to meet business needs which may require out of hours work.
- Successful candidates will be required to consent to a National Criminal Record, Reference and potentially Working with Children Checks if a requirement of the role.
As a not-for-profit organisation, we also offer attractive salary packaging options.
If this exciting new role is for you, please attach your resume and covering letter addressing the essential and desirable criteria within this advertisement by Wednesday, 4 Nov 2026.
View position description here.
If you would like to know more about this role, please email Hannah Hanfy, Commissioning Manager, Lower North Shore & Ryde: HHanfy@snhn.org.au
Palliative Care Lead (Part-Time)
Sydney North Health Network | Chatswood
Employment Type: Part-time (22.8 hours per week)
Greater Choice for At Home Palliative Care Lead
Make a difference in end-of-life care across Northern Sydney.
We are seeking an experienced and passionate Palliative Care Lead to lead the Greater Choice for at Home Palliative Care program and initiatives to increase awareness of; and facilitate and coordinate access to safe quality palliative and end of life care at home.
In this key role, you will lead the implementation of palliative care programs, work closely with healthcare providers and aged care services, build workforce capability through education and training, and strengthen partnerships across the community, primary care, and aged care sectors through awareness driving initiatives.
About You
You will have:
- Experience in health; aged care; palliative care; or primary care sectors
- Strong project management and stakeholder engagement skills
- The ability to lead service improvement initiatives and manage competing priorities
- Excellent communication, facilitation, and relationship-building skills
What You’ll Do
- Lead the Greater Choice for At Home Palliative Care program in the Northern Sydney region.
- Align delivery of the Greater Choice for At Home Palliative Care program with SNHN’s new Neighbourhood Health Hub model in Hornsby, Ryde and the Northern Beaches
- Engage with hospitals, general practice, residential aged care homes, councils community providers and people with palliative care needs and their families
- Coordinate education, workforce and community awareness activities
- Support improved care pathways and after-hours access to care
- Monitor outcomes and drive continuous quality improvement
This role presents a brilliant opportunity to bring your health or social care experience to contribute to meaningful system-wide change and improve the experience of people, families, and carers receiving palliative and end-of-life care.
Essential Criteria for the role:
- Bachelor of Health Sciences (or related) and post graduate qualifications or commensurate experience.
- Significant experience in health service planning, health project delivery or health policy review and improvement.
- Strong written and oral presentation skills.
- Strong inter-personal skills, with the ability to participate in advisory bodies and influence senior stakeholders in strategic operations.
Desirable Criteria for the role:
- Specialist knowledge and experience of palliative care, care coordination or service integration
- Experience of developing and delivering education and training
- Project management skills
- Experience of commissioning services
View the position description here.
To apply for this role send your resume with a cover letter addressing the essential/desirable criteria to Recruitment@snhn.org.au
Apply now and help shape the future of palliative care in our community.
Closing date for applications: 11:59PM AEDT, Monday 19th October