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page our strategy

Our Strategy

SNHN Strategic Priorities 2024 - 2029

To inform our future strategic direction, we carried out a population needs assessment for Northern Sydney to form a baseline understanding of areas of health inequity. Overall, more than 100 individuals attended these community engagement consultations, including commissioned providers.

Over 50 separate consultations were held with other key stakeholders in Northern Sydney, including the Local Health District, Government Agencies, local councils, State and Federal Members of Parliament.

This feedback identified 5 key themes:

  1. The need for a more holistic, place-based approach to care.
  2. The opportunity that new digital technologies might provide to improve care.
  3. The importance of healthcare provider wellbeing.
  4. The opportunity presented by increased community connections and social prescribing provision.
  5. The need to focus on prevention and early intervention.

This is what our Strategic Plan 2024-2029 focuses on.

Achieving this goal will require significant collaboration. We will work with the Northern Sydney Local Health District, state and federal government agencies, local councils, our healthcare provider workforce, other stakeholders, and most importantly, our community.

Allied Health Engagement Strategy

Our Allied Health Engagement Strategy recognises the importance of Allied Health Professionals in primary health care.

Our strategy details:

  • Commitment to including AHPs in decision-making processes.
  • Building relationships with local allied health professionals.
  • Support Allied Health Professionals with digital connectivity.
  • Facilitate collaboration between Allied Health Professionals, general practice, and the local health system.

Climate and Health Strategy

Climate Change: It’s About Our Health Too

Climate change isn’t just about melting ice caps or rising seas — it’s about us. The way our climate is changing is already affecting our health and wellbeing, and the impacts are getting stronger.

Australians are facing more extreme heatwaves, bushfires, floods, and storms. These events don’t just damage property — they put lives at risk and can lead to serious physical and mental health challenges.

The World Health Organisation calls climate change “the greatest threat to global health in the 21st century.” That’s a big statement—and it means we need to act.

The health sector has a critical role to play. From hospitals to community health services, we must prepare for climate-related health risks, reduce emissions, and advocate for policies that protect people’s wellbeing. Every action counts — because safeguarding health today means securing a healthier future for generations to come.

Digital Health Strategy

Digital health technologies contribute to the health and well-being of our community.

Our Digital Health Strategy focuses on how we will promote the use of digital health technologies to:

  • improve the health of the population.
  • improve individuals experience of care.
  • improve provider experience.
  • deliver efficient and sustainable care.

Stakeholder Value Proposition

In 2025, SNHN conducted a value proposition survey and face-to-face workshops to better understand the needs of Primary Care stakeholders. The feedback has been compiled into a final report. Thank you to everyone who contributed, helping us tailor our support to better meet your needs. 

Read the report here.

Strategic Plan 2024-2029
Annual Impact Report FY24/25
Allied Health Engagement Strategy 2021
Digital Health Strategy 2021
STAKEHOLDER VALUE PROPOSITION 2025

Connect with us

  • (02) 9432 8250
  • info@snhn.org.au
  • Level 5, Tower 2
    475 Victoria Avenue
    Chatswood NSW 2067
    Australia
  • PO Box 1083
    Chatswood NSW 2067

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Acknowledgement

We acknowledge the traditional custodians of the land on which we work and strongly support practices that provide culturally appropriate services to Aboriginal patients.

Disclaimer

While the Australian Government Department of Health has contributed to the funding of this website, the information on this website does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided on this website.

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Jacqui Emery

Jacqui is a passionate advocate for equity in healthcare and an accomplished leader with over 20 years of experience across the not-for-profit, corporate, and media sectors.

Most recently, she served as CEO of Royal Far West, where she championed access to developmental, mental health, and allied health services for children in rural and remote communities. Her work has driven early intervention, education, and advocacy initiatives that have influenced policy and funding outcomes nationwide.

Jacqui’s deep commitment to creating opportunities for those who need them most aligns perfectly with SNHN’s vision:continuing to work collaboratively to help our community live their best health.

Ramon del Carmen

Ramon is a senior organisational leader with extensive experience in highly competitive and heavily regulated environments including banking and telecommunications as well as the not-for-profit health sector with over 12 years of CEO experience and 9 years of CFO experience. He combines innovation and strategic thinking with strong leadership to deliver results in challenging environments that are undergoing significant and time-critical change.

Ramon is currently a non-executive director and Treasurer of Bobby Goldsmith Foundation and held previous non-executive director positions with Your Side Australia and Primary and Community Care Services (PCCS).

Ramon has a Bachelor of Economics from The University of Sydney, an MBA and MA (Business Research) from Macquarie Graduate School of Management. He is a Fellow of Chartered Accountant Australia and New Zealand, and a Graduate of the Australian Institute of Company Directors.

Eugene McGarrell

Eugene has more than 45 years of experience in the health, social and wellbeing sectors across the UK and Australia, with roles in clinical, community development, management, and executive leadership. As CEO of Healthy Australia, he led initiatives like Safe, feedAustralia, and Thriving Together, which promoted children’s health and learning. He introduced innovative approaches in workers’ compensation, such as social prescribing, to prevent injuries and aid recovery.

A systems thinker, Eugene advocates for challenging convention and disrupting the status quo to address complex social problems. His career began as a mental health nurse, and he has worked across government and social services to tackle issues facing vulnerable communities. Notably, in 1998, he co-led a project in Kingston that reduced suicide rates by 40%.

Eugene co-designed The Collective NSW in 2013, bringing together community, government, and business to break the cycle of disadvantage, leading to successful initiatives like the Greenway Wellbeing Centre and SILC. He is dedicated to empowering communities to design their own solutions and improve health, social, and economic outcomes.

He holds a PG Dip in Care Policy and Management from London Guildhall University and is a graduate of the Australian Institute of Company Directors.

Sara Warburton

Sara is a skilled strategic leader with a wealth of experience in customer-centric leadership roles within the health and care sector. Her extensive career spans senior positions in business development, strategy, marketing communications, service innovation, and operational excellence across both the UK and Australia.

Sara has demonstrated her expertise in both for-profit and non-profit sectors, as well as within government contracts, where she has successfully driven organisational transformation programs and enhanced access and experience for patients and communities. Her dedication to excellence is further demonstrated by her volunteer roles, including serving as a Strategic Advisor to Frontline Yoga and most recently as Chief-of-Staff for a mental health startup.

Sara holds a Bachelor’s degree (Hons) in Business Management from Oxford Brookes University and has completed the MBA Essentials Course at the London School of Economics and Political Science. Additionally, she participated in the development of the McKinsey Not-For-Profit Executive Leadership Program and has informally studied behavioural economics and technology in healthcare.

Deb Pallavicini

Deborah’s general management responsibilities include teams working with and supporting primary healthcare providers across our region, including General Practitioners and Allied Health Professionals. Her strategic approach to role responsibilities provides solid direction for those teams engaged in quality improvement, chronic disease management, digital health, emergency response, improved service integration, corporate communications, and marketing. Deborah is also responsible for directing the Clinical Engagement team, ensuring our professional members’ capabilities are continually enhanced for delivering the right care to our local community at the right time and place.

With over 12 years of experience working as a Practice Manager in medium to large General Practices, Deborah has also worked with the Improvement Foundation (IF), taking part in the Australian Primary Care Collaboratives on two occasions. The experience she gained over this period has translated into a strong and practical understanding of the Primary Care environment and the importance of Quality Improvement for enhancing patient outcomes.

Deborah’s experience at SNHN is inclusive of involvement in the development and rollout of quality improvement programs inclusive of dementia management in general practice and broader chronic disease management programs; the COVID-19 response across the region’s primary care providers inclusive of RACFs, coupled with the later rollout of COVID-19 vaccinations.

Deborah holds a Master’s in Health Management focusing on Quality and Safety in Healthcare and a Graduate Certificate in Health Science.

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