ONGOING: Urgent Care Identification for frontline staff

This Benchmarque online course is tailored to all administration staff working in General Practice and other Primary Care Services. The aim is to equip you with the knowledge and skills to recognise potentially unwell or deteriorating patients you may see as a receptionist or practice manager.

Patient triage is part of the RACGP 5th edition accreditation standards. However, administrative staff often need more confidence and knowledge in implementing safe and consistent triage procedures. This online program will provide you with the strategies and confidence to manage and escalate the care of your patients, over the phone or as they present to you in the waiting room, to the appropriate clinician safely and effectively.

This is an interactive online course that invites you to use all your senses in the learning process.

Cost $50 inc GST

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