Request for Proposal – Care Finder

Sydney North Health Network (SNHN) is inviting suitably qualified and experienced organisations to apply to deliver care finder in the Northern Sydney PHN region through a ‘Request for Proposal’ process. 

What is care finder? 

The care finder program has been developed through the Aged Care System Navigator Trials, led by COTA Australia. The trials will continue up to December 2022, with care finder services beginning in January 2023. Care finder will be delivered by all Primary Health Networks across Australia, funded by the Australian Government Department of Health and Aged Care.  

Care finders will perform assertive outreach to locate vulnerable older people, who have complex needs, and have more than one reason for requiring support. It’s envisaged that in general terms, the target population will not be connected to services and may be hesitant to do so due to past experiences or a lack of trust.    

Care finders will build trusting relationships and support people to register for My Aged Care and assist with navigating and implementing services. In addition to aged care, this will include identifying and engaging appropriate health care and community services. Care finders will establish strong networks and referral pathways to locate and support people who would otherwise fall through gaps.  


Key things to note 

Organisations wishing to apply will need to demonstrate:  

  • High capacity to do assertive outreach work 
  • Capability to support people with complex needs
  • High skill levels in cultural competency and inclusive practice
  • Experience in person-centered, trauma-informed care
  • Knowledge and navigation skills of aged care, health care and community services 


The target population in general terms includes older people

  • Who are eligible for commonwealth funded aged care services
  • With complex needs and have no formal or informal supports
  • From marginalised groups
  • Who are homeless or at risk of homelessness.  
  • With low levels of literacy, or difficulty understanding information and making informed decisions. 


Note: Formally eligibility will not be set, care finder is about ensuring anyone with challenges in connecting to services is provided with support.   


Learn more

The Request for Proposal (RFP) documentation can be accessed after registering to SNHN’s eProcurement website, TenderLink. 


Request for Proposal Applications 

Please submit your proposal via the SNHN TenderLink Website.


Closing date for submissions 

Friday 11th November 2022, 4:00PM AEST. 


All applications must be received in full via the online submission form on TenderLink by 4:00PM AEST on Friday 11th November. Late applications will not be accepted. 



All enquiries in relation to this RFP should be directed to the online forum on the SNHN TenderLink Website to ensure probity and fairness. SNHN staff are unable to respond to verbal enquiries in relation to this RFP. 


Information Session 

An information session will be held on Thursday 27th October at 10:00AM via Zoom. To register for the information session, please click here.