RACGP Releases New Resources to Support General Practice

The RACGP has recently released a number of resources to support general practice. These resources have been developed by the RACGP Expert Committee – Practice Technology and Management (REC–PTM) (formerly REC – eHealth and Practice Systems).

Improving health record quality in general practice

Maintaining good quality patient health records supports appropriate clinical decision making and continuity of care. The maintenance of high quality health records in general practice contributes to data provision for research and policy, education and medico-legal purposes. It is also a vital component of medico-legal protection for practitioners.

The RACGP has published a new guide, Improving health record quality in general practice, designed to help GPs maintain quality records. This guide outlines what constitutes a high-quality record and how practices can put systems in place to ensure they produce health records that are fit for purpose.

Factsheet – Responding to online reviews

Online reviews are the new “Word of mouth” for recommending goods and services, including health services.

To assist members in responding to online reviews about individual GPs and general practice organisations, the RACGP has introduced a new resource, Factsheet: Responding to online reviews.

The factsheet provides information about when and how to respond to online consumer reviews, useful information about dealing with negative and positive reviews, and relevant legislation regarding the use of reviews for advertising and marketing.

Visit the RACGP website to download the factsheet.

‘My Health Record in general practice’

New resources:

The RACGP has developed a number of resources to support general practice teams in their use and understanding of the My Health Record system. Resources include the new My Health Record: Information for general practice brochure. This brochure includes summary information about My Health Record and answers some common questions general practice teams have about the system. This and other resources, including a number of My Health Record templates, are available via the RACGP website.


The RACGP has developed a number of videos to assist those who were unable to attend a ‘My Health Recordin general practice’ face-to-face workshop or webinar to better understand the My Health Record system.

Videos include:

  • ‘My Health Record in general practice’ face-to-face workshop footage
  • My Health Record case studies
  • My Health Record ‘hot topics’

Videos are available for viewing on the RACGP website.