My Health Record





Digital Health


Digital Health – My Health Record

My Health Record is an electronic summary of an individual’s key health information that can be shared securely online between the individual and registered healthcare providers involved in their care.


Avoid adverse drug events

Improved systems

Reduced time gathering information

Avoid duplication of services

Improvement in patient care

Who can view and upload?

General Practice



Pathology and Diagnostic Imaging

Allied Health


Aged Care

For discipline specific information:

Specialist Factsheet | RACF Factsheet | GP Factsheet | Pharmacy Factsheet | Allied Health Fact Sheet

Register your organisation today to access My Health Record through your Clinical Software or the National Provider Portal.

Clinical Software

My Health Record can be accessed via conformant clinical software for registered organisations. Once your organisation has registered for My Health Record you will need to configure your clinical software to gain access.

Click here to check if you can access My Health Record via your software.

National Provider Portal

If My Health Record capability isn’t available through your software, registered organisations can access a view only version of My Health Record via the National Provider Portal.

The National Provider Portal can be accessed via your PRODA account. If you do not have a PRODA account, register here.

For My Health Record information and support contact the Digital Health team via email or phone 02 9432 8250.

Shared Health Summary
are uploaded by GPs and include:

· Medical History · Medicines
· Adverse Reactions · Immunisations

Hospital Discharge Summaries

77% of public hospitals and 65% of private are connected.

Pathology & Diagnostic Imaging Reports

All public hospitals are currently uploading and majority of private clinics expected to be connected by 2020.

Medicines Information

· Prescription Records & Dispense Records
· Pharmacist Shared Medicines List

Medicare Information

· MBS Items · Australian Immunisation Register
· PBS items · Australian Organ donor Register

Patient entered information

Allergies, medications, advanced care planning documents and emergency contacts

Use the below flow chart alongside SNHN My Health Record Registration and Connection Guide (clinical software) for a step by step guide to accessing My Health Record.

Use electronically for helpful links or print as a guide.

Use the below flow chart alongside SNHN My Health Record Registration and Connection Guide (National Provider Portal) for a step by step guide to accessing My Health Record.

Use electronically for helpful links or print as a guide.

Part of the My Health Record system participation obligations is to implement and maintain a My Health Record Security and Access Policy. These policies need to address matters such as how authorised persons access the system, the training delivered to staff before accessing the My Health Record system, and the physical and information security measures used by the organisation.

you are accessing My Health Record via your clinical software you will also need to maintain a NASH PKI Policy.

Health providers can learn how to use My Health Record through numerous available resources and services. Click on icons to access services.

Clinical Software Summary Sheets

Software Simulator

eLearning Modules

One-on-One or small group training

Webinars and Events

Large Group Training
>15 people

Healthcare Providers can order FREE My Health Record resources to display in their clinics or provide to patients.

Order free resources here
(see usernames and password below)


  • GP_MHR
  • Pharmacy_MHR
  • Hospital_MHR


  • myhealthrecord

Clinical software vendors provide technical support for troubleshooting My Health Record issues. Support is offered via phone and/or knowledgebases. Knowledgebases provide information on how to best navigate and manage clinical software.

Examples of when to check knowledge bases or contact vendor:

  • Clinical software technical support and troubleshooting (error Messages)
  • Installing Medicare and NSH PKI Certificate

Click on the logos below to access Knowledgebases of common clinical software:

HelplineQueries & SupportContactAvailable
Healthcare Identifiers ServiceIdentifier (HPI-I, HPI-O, IHI) Enquiries

Organisation Registration
1300 361 457Monday to Friday
8.30am – 5.00pm AEST & AWST
PRODA HelpPRODA Queries1800 7000 199Monday to Friday
8.00am to 5.00pm AEDT & AWST
Health Professionals Online Service (HPOS) HelpHPOS Queries132 150Monday to Friday
8.00am to 5.00pm AEST & AWST
eBusiness Service CentreMedicare PKI Certificates

NASH PKI Certificates
1800 700 199Monday to Friday
8.00am to 5.00pm
Local Times
My Health Record Helpline & WebsiteGeneral enquiries

Detailed support for individuals and healthcare providers
1800 723 471Open 24hrs, 7days
Australian Digital Health Agency Help CentreComplex queries

Vendor enquiries

Secure message delivery enquiries

Digital health education
1300 901 001

Monday to Friday
8.00am to 5.00pm AEST
Sydney North Health NetworkTraining

Triaging troubleshooting requests
02 9432 8250

Monday to Friday
9am to 5pm AEDT
Clinical Software Vendor
Electronic Medical Record company
Your clinical software vendor is responsible for meeting My Health Record conformance standards and building the functionality of My Health Record in your existing clinical records.
Conformant Software
Clinical software that has integrated My Health Record access.
Depending on your software you will be able to view and/or upload to your patients My Health Record. Contact your clinical software vendor to find out if your software is (or is becoming conformant).
eBusiness Service Centre
Manages the distribution of Medicare PKI Certificates and NASH PKI Certificates.
HI Service
Healthcare Identifier Service
A national system that uses a unique number to match healthcare providers to individuals. A key aim of healthcare identifiers is to ensure that individuals and providers can have confidence that the right health information is associated with the right individual at the point of care.
Health Identifier
Unique identification numbers for patients, health professionals and health organisations including IHI, HPI-I and HPI-O.
Individual Health Identifiers
Identifies a patient (individual) receiving healthcare. An IHI uniquely identifies individuals who receive healthcare, including Australian citizens, permanent residents and visitors to Australia.
Healthcare Provider Identifier - Individual
Identifies an individual healthcare provider who provides healthcare, such as general practitioners, allied health professionals, specialists, nurses, dentists and pharmacists, among others.
Healthcare Provider Identifier- Organisation
Identifies the healthcare provider organisation where healthcare is provided, such as hospitals, medical practices, pathology or radiology laboratories and pharmacies.
Health Professionals Online Service
HPOS is a fast and secure way for health professionals and administrators to do business with the Department of Human Services.
Provider Digital Access
PRODA is an online authentication system used to securely access certain online services including Healthcare Professionals Online Services (HPOS) and My Health Record.
NASH PKI Certificate
National Authentication Service for Health (NASH) Public Key Infrastructure (PKI) Certificate
A NASH PKI Certificate is installed into clinical software to allow health care providers to securely access and share health information, this includes My Health Record.
PKI Certificate or Medicare PKI CertificatePKI certificates give health professionals secure access to online services related to the department of human services.
Seed OrganisationThe primary organisation that registers for My Health Record is called a Seed Organisation. To register a seed organisation with the My Health Record system an organisation must be a legal entity that provides or controls the delivery of healthcare services.
Network OrganisationNetwork organisations stem from seed organisations for larger and complex organisation structures.
Responsible Officer
Has the authority to act on behalf of the organisation in its dealings with My Health Record system administration and responsibility with the organisations compliance with system requirements.
Organisational Maintenance Officer
Has authority to act in its day-to-day administrative dealings with the HI Service and the My Health Record system.

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