Telehealth/Electronic Prescriptions





Digital Health


Telehealth/Electronic Prescriptions

The Digital Health team at SNHN are assisting health practices and professionals continue to stay connected with their patients by offering support around with Telehealth. We are currently assisting with the set up and use of a Telehealth Platform named Healthdirect Video Call.  Healthdirect Video call is a free telehealth platform specifically designed for health services. It is safe, secure and reliable. It is fully encrypted for your security and client privacy.


For more information regarding Healthdirect Video calls please see this link


Next Steps in getting connected:

  1. please fill out the form below
  • Insert the form to register*
  1. Once you have registered a member of our Digital Health team will assist you with the connection and set up of telehealth.


In the meantime here are some things you wish to consider:

  • Ensure your Organisation and Patients have access to the following:
  1. A computer with a webcam, smartphone, tablet or laptop with access to an up to date version of Google Chrome or Safari.
  2. A microphone – usually built in to most devices or external webcams.
  3. Speakers/ headsets – speakers are usually built into most laptops, but not necessarily into external webcams.
  4. Stable internet connection.
  • For more information about patient eligibility criteria and MBS item numbers (claimable from 13 March 2020), please click here.

Electronic Prescriptions


From 31 October 2019, changes to Commonwealth legislation recognise an Electronic Prescription as an optional, alternative legal form to paper prescriptions by which medicines can be supplied under the Pharmaceutical Benefits Scheme (PBS).

Electronic Prescriptions are a safe, secure and convenient way for patients to have their medicines supplied. Electronic prescribing is not mandatory and is an option for prescribers and their patients to use as an alternative to a paper prescription.

To assist you in getting your Pharmacy or Practice ready for Electronic Prescriptions, please find the relevant checklist in the ‘Resources’ Section below or contact SNHN Digital Health Team at for support.


  • Improves efficiency in prescribing and dispensing medications.
  • May reduce prescribing and dispensing errors
  • Reduces the administrative burden for healthcare providers and organisations (e.g.
    handling and storing a physical paper prescription)
  • Providing an opportunity to protect community members and healthcare providers from exposure to infectious diseases (e.g. COVID-19) or other emergencies.
  • Provides greater choice for patients whilst maintaining patient privacy and integrity of personal information.
  • Supports digital health services such as telehealth services to ensure continuity of patient care.


Below are links to recorded webinars previously presented by the Australian Digital Health Agency for you to watch at your convenience:

Electronic Prescriptions – Update for Pharmacists

Electronic Prescriptions – Update for General Practice


Australian Digital Health Agency – Information and updates for Prescribers and Dispensers

Electronic Prescribing Factsheet – Dispensers

Electronic Prescribing Factsheet – Prescribers

Electronic Prescription Checklist – Dispensers

Electronic Prescription Checklist – Prescribers

eRx – Electronic prescribing information

PSA – Dedicated Electronic Prescription Support Line 1300 955 162. Available 8.30 am to 7.00pm AEST

New Organisation Registration Form

(* required field)
Department Sponsor

Organisation details

Are you currently using other Telehealth platforms?* e.g. phone calls, zoom, WhatsApp etc. YesNo

Will you be conducting face-to-face consults as well as telehealth consults?* YesNo

Clinician and staff access to video call
Please provide a list of the individuals who will have access to the platform.
Include their name, role and email address.

Local Project Lead/Contact for in Office Technical Support
The person with overall operational responsibility for the implementation and adoption of video consulting using Video Call at your practice.

Authorised by

Default Settings

The following properties are set by default in the Video Call Management Console.

They can be changed after the account has been created.

Visit for more information.



Default Waiting Area Music playlist: Jazz & Blues Other options are available in the platform
Audio Announcement to play to waiting callers (Optional) Can be added if an audio file is sent either with this registration form or later
Organisation Logo (Optional) Please attach separately
Default: Link to caller troubleshooting information: Specify web link/details if different from default
Default: Link to the default Terms of Use Specify web link if different from default
Default: Important Information presented to callers before they enter a call to this Waiting Area:

“This is NOT an emergency service. If you need urgent care, telephone 000 (triple zero). No one is permitted to record the call without consent. Everyone attending the consultation with you will be introduced.”

Specify any changes
Default: Operating Hours:

Includes Mondays to Sundays including breaks or can simply specify e.g. Monday- Saturday 9am – 6pm

Specify if different from default
Default Patient information:

Callers must provide first name and last name and phone number to access the service

Specify if there are any other requirements?

(e.g. mobile number, Medicare number, etc…)

Default: Waiting in queue message:

“Thank you for your call, someone will be with you shortly”

Specify if different from default
Default delay for ‘waiting in queue’ message: 10 seconds Specify if different from default

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