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Mental Health Triage Clinician Lead

Mental Health Triage Clinician Lead

The Sydney North Health Network (SNHN) works on behalf of the Commonwealth to improve health outcomes for patients by increasing the capability and capacity of the primary healthcare workforce to ensure patients receive the right care, in the right place at the right time.

Please click here to view the job description for this role

Mental Health Triage Clinician Lead 

Full Time

As part of the Stepped Care stream, the Mental Health Triage Clinical Lead will work in a collaborative team supporting the screening, assessment and triaging of clients referred into a range of mental health and suicide prevention services commissioned by SNHN. The Clinician will also provide in-practice support to General Practitioners to understand and utilise the range of SNHN commissioned mental health and drug & alcohol services.

The role will liaise with, and provide treatment pathway recommendations to, General Practitioners and other referrers as required, supporting a stepped care approach to mental health in the region.

Key outcomes

  • Provide direction and supervision to the Mental Health Intake team.
  • Oversee the operations of the Intake team, ensuring referrals are triaged and managed within established timeframes and within a stepped care approach to mental health.
  • Proactively engage with General Practice staff and other referrers and providers to promote an understanding of the eligibility and intake process for SNHN Commissioned mental health services and other relevant services including appropriate referral pathways for clients.
  • Screen, assess and appropriately triage and stage clients referred to SNHN mental health services.
  • Ensure risk information is received and responded to within treatment pathway.
  • Liaise with referring providers, clients and family members to gather required referral information
  • Undertake activities to support mental health stepped care and service integration, including development of decision support tools and referral algorithms.
  • Maintain client records utilising SNHN Client Information Management System.
  • Work with the Intake team to produce relevant reports and data to monitor and evaluate program and services delivery.
  • Work as part of the Intake team and broader programs teams, taking initiative to:
  • identify and respond to quality improvement needs and developing practice and,
  • manage performance of intake team and activities in consultation with senior leadership.


    The ideal candidate has:


    • Must hold a recognised degree in Psychology or other mental health-related discipline including: Nursing, Social work, or Occupational Therapy.
    • Be eligible for membership of the relevant professional association and full registration through the Australian Health Practitioner Regulation Agency where legislated
    • Demonstrated commitment to consumer and carer focused clinical practice which is collaborative and provided in a holistic and respectful way.
    • Demonstrated experience and ability to engage with stakeholders to promote mental health services and build capacity to make appropriate referrals
    • High level of interpersonal, communication and organisational skills
    • Proficiency in computer skills such as: the use of Client Information Management Systems and Microsoft applications.
    • Demonstrated ability to conduct a thorough Mental Health Screening/Assessment and clinically stage and triage clients referred with mild to acute presentations.
    • Knowledge, skills and experience in the assessment of a range of treatments relevant to working with adults, children and adolescents with mental health issues (particularly CBT-based interventions)
    • Demonstrated ability to comply with protocols in relation to: staff safety, maintaining patients records, reporting and following clear lines in relation to clinical accountability.
    • Ability to stay calm in stressful situations and challenging circumstances.
    • Experience and commitment to working as part of a multidisciplinary team.
    • Understanding of the mental health service system including referral pathways.


      • An understanding of the primary health care environment and experience in communication with health care professionals and consumers within the SNHN boundaries.
      • An understanding of recovery principles.


      A base salary commensurate with the not-for-profit sector will be provided and, as a not-for profit, attractive salary packaging options are available.

      Special conditions

      Initially the role will be for the period up to June 30, 2021 due to funding arrangements. You will require some flexibility in your work schedule to meet business needs which may require out of hours work.

      Successful candidates will be required to consent to a National Criminal Record Check, Reference Checks, and potentially Working with Children Checks if a requirement of the role.

       How to apply for this job

      Please submit your application to cparsons@snhn.org.au, using the subject line: Mental Health Triage Clinical Lead application.

      If you would like to know more about this role, please call, Craig Parsons, Mental Health Commissioning Manager on (02) 9432 8250, or email: cparsons@snhn.org.au.

      SNPHN may take the opportunity to progress applications prior to the nominated closing date where appropriate.

      Sydney North Health Network is an equal opportunity employer.

      Applications close: Friday 13th September 2019