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Mental Health Triage Clinical Lead

Mental Health Triage Clinical Lead

As part of the Stepped Care stream, the Mental Health Triage Clinical Lead will work in a collaborative team supporting the screening, assessment and triaging of clients referred into a range of mental health and suicide prevention services commissioned by SNPHN. The Clinician will also provide in-practice support to General Practitioners to understand and utilise the range of SNPHN commissioned mental health and drug & alcohol services.

Located on the SNPHN site (currently St Leonards but to be relocated later this year to Chatswood), with some flexibility to work offsite, the clinician will use information provided by referrers, primarily General Practitioners, to assess, clinically stage and make recommendations for clients referred to SNPHN for mental health treatment and support.

The role will liaise with, and provide treatment pathway recommendations to, General Practitioners and other referrers as required, supporting a stepped care approach to mental health in the region.

Primary Accountabilities:

  • Provide direction and supervision to the Mental Health Intake team.
  • Oversee the operations of the Intake team, ensuring referrals are triaged and managed within established timeframes and within a stepped care approach to mental health.
  • Proactively engage with General Practice staff and other referrers and providers to promote an understanding of the eligibility and intake process for SNPHN Commissioned mental health services and other relevant services including appropriate referral pathways for clients.
  • Screen, assess and appropriately triage and stage clients referred to SNPHN mental health services.
  • Ensure risk information is received and responded to within treatment pathway.
  • Liaise with referring providers, clients and family members to gather required referral information
  • Undertake activities to support mental health stepped care and service integration, including development of decision support tools and referral algorithms.

Essential Selection Criteria:

  • Must hold a recognised degree in Psychology or other mental health-related discipline including:
    • Nursing,
    • Social Work or
    • Occupational Therapy
  • Be eligible for membership of the relevant professional association and full registration through the Australian Health Practitioner Regulation Agency where legislated
  • Demonstrated commitment to consumer and carer focused clinical practice which is collaborative and provided in a holistic and respectful way.
  • Demonstrated experience and ability to engage with stakeholders to promote mental health services and build capacity to make appropriate referrals
  • High level of:
    • interpersonal, communication and organisational skills
  • Proficiency in computer skills such as:
    • the use of Client Information Management Systems and
    • Microsoft applications.
  • Demonstrated ability to:
    • conduct a thorough Mental Health Screening/Assessment and
    • clinically stage and triage clients referred with mild to acute presentations.
  • Knowledge, skills and experience in the assessment of a range of treatments relevant to working with adults, children and adolescents with mental health issues (particularly CBT-based interventions);
  • Demonstrated ability to comply with protocols in relation to:
    • staff safety,
    • maintaining patient records,
    • reporting and,
    • following clear lines in relation to clinical accountability.
  • Ability to stay calm in stressful situations and challenging circumstances.
  • Experience and commitment to working as part of a multidisciplinary team.
  • Understanding of the mental health service system including referral pathways


A base salary commensurate with the not-for-profit sector will be provided and as a not-for-profit, attractive salary packaging options are available.

Special conditions

Some out of hours work on weekends or evenings may be required, for example, attendance at community forums or meetings, for which time off in lieu may be taken. Intrastate and/or interstate travel may be required.

Successful candidates will be required to consent to a National Criminal Record check, and potentially a Working with Children check (if a requirement of the role).

How to apply

If this exciting new role is for you please forward your resume and covering letter addressing the essential and desirable criteria within this advertisement to recruitment@snhn.org.au

If you would like to know more about this role, please call, Craig Parsons, Mental Health Commissioning Manager on 9432 8248 or email: cparsons@snhn.org.au

 Sydney North Primary Health Network is an equal opportunity employer.

 To view the job description for this role please click here.

Please submit your application as soon as possible, as SNPHN may take the opportunity to progress applications prior to the nominated closing date where appropriate.

 Applications close Friday 27th July, 2018.

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