Education Videos & Podcasts List
Understanding My Health Record 2026 Changes for your Practice
All organisations registered with the My Health Record before 1 April 2026 must update their security and access policy by 1 Oct 2026, in line with the recent My Health Records Rules 2026.
This webinar describes the My Health Record system and outlines the key legislative changes for organisations participating in the system e.g. user account management, training, security measures, responding to data breaches and data retention. Relevant templates and links will be provided.
TARGET AUDIENCE: Any organisation using My Health Record including general practices, pharmacies, allied health providers, private specialists and residential aged care homes.
Learning outcomes:
- Identify the purpose and benefits of the My Health Record system
- Analyse the implications of key legislative changes, including user account management, workforce training, security controls, data breach response, and data retention requirements, to support organisational compliance.
- Assess available support resources and determine appropriate pathways for obtaining guidance, escalation, and ongoing compliance assistance.
Speakers:
Pan Teng | Digital Health Manager, Sydney North Health Network
Cybersecurity and Disaster Recovery in General Practice
Healthcare practices continue to be a major target for cyber criminals, with data breaches, ransomware attacks and compromised accounts posing significant risks to patient information and business operations. The good news is that some of the most effective protections are also the simplest to implement.
This practical webinar is designed for GPs, Practice Managers, Practice Nurses, and Allied Health Professionals and focuses on essential cyber security measures that every healthcare practice should have in place.
Learn about multi-factor authentication (MFA) and how effective these are to protect your accounts; the importance of regular backups; how Password managers can be useful; the security risks in sharing passwords and what practices can do to improve their password management across an organisation.
The session also provides a brief overview of the current cyber threat landscape facing healthcare providers and highlight practical actions that can be implemented immediately, regardless of practice size or budget.
Learning outcomes:
- Describe why multi-factor authentication (MFA) is one of the most effective ways to protect accounts from unauthorised access
- Identify the importance of regular data backups and how testing backups can ensure your practice can recover quickly following a cyber incident
- Describe how password sharing creates significant security risks and what practices can do to improve password management across the organisation
- Identify how a password manager can help staff create and securely store strong, unique passwords
Speakers:
Henry McLaughlin | Green Umbrella Technology, Managing Director
Henry is an IT and cybersecurity specialist servicing the medical industry in IT for over twenty years established with Green Umbrella Technology who specialise in IT systems for General Practice.
Improving Data Quality and Data Utilisation across Cancer Screening Programs in your practice
This session focuses on the quality data in your practice software for your patient’s activities across the four national cancer screening programs.
We cover data sources, understanding and maximising the use of the available data tools and adding results and reminders to practice software to enhance data quality and the continuity of patient care.
Target Audience: GPs and Health Professionals working in the Sydney North Health Network region Date: 20 August 2026
Learning outcomes:
- Utilise available data sources and tools to optimise patient identification, monitoring, and preventive care engagement.
- Integrate screening results and reminder systems into patient records to enable targeted patient follow-up care.
- Develop strategies to enhance practice data quality and embed preventive health activities within routine practice systems.
Cybersecurity and Disaster Recovery in General Practice
Healthcare practices continue to be a major target for cyber criminals, with data breaches, ransomware attacks and compromised accounts posing significant risks to patient information and business operations. The good news is that some of the most effective protections are also the simplest to implement.
This practical webinar is designed for GPs, Practice Managers, Practice Nurses, and Allied Health Professionals and focuses on essential cyber security measures that every healthcare practice should have in place.
Learn about multi-factor authentication (MFA) and how effective these are to protect your accounts; the importance of regular backups; how Password managers can be useful; the security risks in sharing passwords and what practices can do to improve their password management across an organisation.
The session also provides a brief overview of the current cyber threat landscape facing healthcare providers and highlight practical actions that can be implemented immediately, regardless of practice size or budget.
Learning outcomes:
- Describe why multi-factor authentication (MFA) is one of the most effective ways to protect accounts from unauthorised access
- Identify the importance of regular data backups and how testing backups can ensure your practice can recover quickly following a cyber incident
- Describe how password sharing creates significant security risks and what practices can do to improve password management across the organisation
- Identify how a password manager can help staff create and securely store strong, unique passwords
Speakers:
Henry McLaughlin | Green Umbrella Technology, Managing Director
Henry is an IT and cybersecurity specialist servicing the medical industry in IT for over twenty years established with Green Umbrella Technology who specialise in IT systems for General Practice.
Assignment of Benefit Changes 2026
Major changes to the Medicare Assignment of Benefit (AoB) process take effect on July 1, 2026. These reforms modernise the AoB process by replacing outdated paper-heavy methods with secure electronic options and enhanced digital workflows, including pre-service and post-service options for gaining consent.
This webinar will cover the Assignment of benefit changes, and include Impact on Practices, Role Responsibilities and Impact on Aged Care. It will include the recently announced regulatory amendments.
Speakers:
Wendy O'Meara, Primary Care Consultant
Triage for Practice Staff
This webinar will provide healthcare professionals and their staff with practical guidance on assessing and prioritising patients in a primary care setting. Participants will explore the principles of effective triage, including:
- Identifying urgent cases
- Managing routine presentations
- Ensuring patient safety through structured decision-making.
The session will highlight common scenarios encountered in general practice, demonstrate best-practice approaches, and equip attendees with tools to streamline patient flow while maintaining high-quality care.
Speakers:
Wendy O'Meara, Practice Manager
Bulk Billing Incentive Payments and Better Access
Annual Immunisation Update – 2025
This years Immunisation Update explores the latest changes to the National and NSW immunisation schedules, including key updates for 2025.
This session highlights emerging trends and features of vaccine-preventable diseases, equipping viewers with practical insights to enhance vaccination coverage across all age groups—from children and adolescents to adults.
We discuss proven techniques to boost uptake and discuss strategies to ensure immunisation practices remain aligned with current clinical standards and best practice guidelines.
Learning outcomes:
- Describe the changes in the National and NSW immunisation schedules and key updates for 2025
- Explain the key features and current trends of vaccine-preventable diseases
- Apply techniques to improve vaccination coverage across children, adolescents, and adults
- Identify practical strategies to ensure immunisation administration aligns with current best practices
Speakers:
Suraj Aswani, CNC Immunisation Coordinator, Northern Sydney Public Health Unit
Dr Kavita Sen, Registrar, Northern Sydney Public Health Unit
eReferrals across Northern Sydney Local Health District: Streamlining Patient Care
This webinar is designed for general practitioners and practice managers across Northern Sydney region, providing the latest updates on eReferrals to Northern Sydney Local Health District (NSLHD) outpatient services. This session will showcase key improvements and share tips for ensuring successful submissions. The webinar will explore recent data on referral trends, address common queries, and outline clinic service directory.
Whether you’re new to the system or looking to optimise your Practice’s use of eReferrals, this session is for you!
Program:
- Find out what the key benefits of using eReferrals are
- Overview of services currently live on eReferrals
- Provide live demo including a step by step walkthrough of sending an eReferral via HealthLink
- GP experience: hear from a local GP sharing experiences of using eReferrals
- Q&A
Target Audience: General Practitioners and Practice Managers
Speakers:
- Avindu Vithanage, Acting Business Lead – Northern Sydney Local Health District
- Dr Claire Chung , General Practitioner – Dr Cheung is a GP of over 25 years. She has a Master of Public Health and an interest in health economics and health policies. Dr Chung is a member of the SNHN Clinical Council.
- Dr David Cosgriff, General Practitioner – Dr Cosgriff is a GP at MQHealth General Practice and Allambie Medical Centre. He is a GP Liaison Officer at Royal North Shore Hospital.
- Pan Teng, Digital Health Manager, Sydney North Health Network.
Transition to eReferrals across Northern Sydney Local Health District
From June 2025, Northern Sydney Local Health District (NSLHD) will exclusively accept Electronic Referrals (eReferrals) from GPs for outpatient services, replacing all paper-based methods such as fax, email, or post. This transition applies to outpatient clinics and community health services across Royal North Shore Hospital, Hornsby Ku-ring-gai Health Service, Mona Vale Hospital, and Ryde Hospital. This recording provides a comprehensive demonstration of the eReferral system, including how to submit referrals. It includes participant Q&A addressing concerns regarding this transition, how to ensure a smooth implementation process, integration of various practice software with Health Link and the role of health pathways as a reference guide.
Webinar presented: Tuesday 30 January, 2025
Learning outcomes:
- Describe how to use the eReferral system to ensure a smooth transition for general practitioners
- Interpret steps to take and who to contact if any issues arise during the transition
- Identify the range of outpatient services currently available for eReferrals and gain insight into the future roadmap across NSLHD
Speakers:
- Irene Chen, Business Lead – NSLHD Executive Operations
- Dr Caroline Guirgis, General Practitioner
- Pan Teng, Digital Health Manager, SNHN
- HealthLink (Q&A only)
Medication Safety QI Program Outline and Documentation
An engaging and informative session covering the following topics:
- Home Medicines Review (HMR) process
- Medication Safety Resources and Patient Information
- Barriers to uptake of Home Medicines Reviews
If you would like more information, please contact Georgette Yassa, Medication Medication Safety Pharmacist and Researcher or your Primary Care Advancement Co-ordinator at SNHN via info@snhn.org.au or phone 9432 8250
Speakers:
Georgette Yassa, Medication Medication Safety Pharmacist and Researcher, SNHN
Improving GP practice responses for people with substance misuse and related problems
This session will prepare general practice staff, from front desk personnel to GPs, to recognise and manage patients affected by substances while prioritising safety and harm reduction principles. Participants will learn clinical presentations of substance use and withdrawal, developing protocols that balance patient care with staff safety. The session focuses on reducing stigma and implementing practical strategies to help all staff respond effectively and confidently when working with patients experiencing substance intoxication or withdrawal.
Learning outcomes:
- Describe the clinical features of psychoactive substances by comparing and contrasting their acute effects, intoxication symptoms, and withdrawal presentations
- Differentiate between various patterns of substance use, including the development of dependence, tolerance and withdrawal, with an emphasis on identifying clinical features
- Demonstrate the ability to assess and implement appropriate management protocols for patients presenting with substance intoxication or withdrawal in clinical settings
Speakers:
- Dr Esther Han – GP/Addiction Specialist NSLHD
- Dr Matthew Stevens – Matt is a Senior Research Fellow at The University of Adelaide. Matt’s work has focused on prevention and early intervention for behavioural and substance-related addictive disorders.
- Dr. Chris Holmwood, FRACP | Addiction Medicine Specialist, Director of Training for the SA/NT RACGP Training Program. His main career interests is helping non-addiction specialist services help their patients with substance use problems.
Resources: