Education Videos


Practice Support Education Videos

Practice Support Education Videos

Found 13 videos.

GP Information Session: Connecting GP’s to NSLHD Virtual Care Services

Wednesday 22 June 2022

Sydney North Health Network in partnership with Northern Sydney LHD, presented for GPs and their staff an information update on the Virtural Care Services available in the Northern Sydney LHD region, including winter preparedness.

The recording includes:

  • COVID and Influenza – What to expect this winter
  • Antiviral Therapy Q&A
  • Overview of the Virtual Hospital and Referral Pathway for Influenza
  • Overview of PHN initiatives:
    • Dedicated Advice line for GPs
    • Mobile GP Service WiSE Medical
    • PHN Community Support Services
  • NSW Ambulance direct referral pathway to the Virtual Hospital

Plus an open discussion on strengthening communication between Primary Health and Hospital services.

Learning Outcomes:

  • Utilise course reference material to assist in preparation of the predicted impact of Acute Respiratory illness this winter
  • Monitor and manage variable presentations of Influenza
  • Identify vulnerable patients / community groups at risk
  • Outline PHN and NSLHD community support strategies and how these can support general practice
  • NSLHD Virtual Care Service – identify effective referral pathways and monitoring strategies to ensure continuity of patient care


Dr Fiona Robinson – General Practitioner and Virtual Care Service | NSLHD
Ms Ellie McCann – A/General Manager, Virtual Care Service | NSLHD
Dr Virginia Dolot – Infectious Diseases Physician | NSLHD
Karl Davies – Hospital Liaison Officer | NSW Ambulance
Nicola Holloway – A/DON Virtual Hospital and CECC | NSLHD

Basic Infection Prevention & Control Education

Wednesday 1 June 2022

This webinar will discuss:

  • Standard and Transmission based Precautions
  • Hand Hygiene (alcohol/soap, hand care, gloves, nails/jewellery
  • Modes of transmission and suitable PPE / how to use correctly according to mode of transmission
  • Staff Immunisation
  • Cleaning performed by staff
  • Body Fluid spills management
  • Clinical waste and sharps management
  • Immediate response to a body fluid exposure


Margaret Jennings | Microbiologist, Infection Prevention Control Educator & Consultant to General Practice

CAT 4 Clinical Audit Tool workshop

Monday 23 May 2022

This workshop will show you how to utilise the data extraction software for accreditation and to improve patient care (recorded on 11 May 2022).

Learning Outcomes:

  • Recognise and utilise accreditation reports in CAT 4
  • Utilise CAT PLUS to better manage Cancer patients
  • Identify conditions with no diagnosis in CAT 4 to improve clinical coding
  • Utilise TOP Bar and Cat 4 to improve business potential and improve patient care


Pen Clinical Systems      

Chronic Disease Management: MBS item numbers in aged care

Thursday 31 March 2022

This webinar covers MBS allied health services for residential aged care facilities and MBS mental health services in residential aged care facilities. It includes the crucial role of general practice in facilitating access to allied health services for residents with dementia and other complex medical needs and concludes with a Q&A session.

Learning Outcomes:

  • Discuss the important contributions of general practice in facilitating access to allied health services for residents with dementia and other complex medical needs
  • Recall key elements of the new Allied Health Services in RACFs – COVID Allied Health Package
  • Describe the new temporary GP and OMP MBS items for multidisciplinary care planning and health assessments, and locate the face sheet for more information
  • Outline how to refer a resident to extended allied health treatment through the new MBS Initiative
  • Discuss with colleagues how to deliver these collaborative services efficiently, to minimise the chance of disruption of usual clinical prac


Wendy is a registered nurse by profession and a practice manager. She has a long and diverse history in general practice, spanning 20 years. Wendy has worked in all aspects of general practice including reception, primary care nursing and practice management, and has a strong, comprehensive understanding of al these areas. She currently manages 15 reception and administration support as well as five chronic disease nurses.

Nathan has been working as a physiotherapist in aged care for over ten years. He provides physiotherapy and rehabilitation services to residents in aged care. Nathan finds this a rewarding and essential area of practice which has a simple goal of improving quality of life of residents.

Aspiring General Practices Series Webinar 5: Person-Centred Health System and Integrated Care

Thursday 2 December 2021

  • What does successful integrated care look like?
  • Why we need integrated care
  • Models of integrated care
  • Person-centred care in general practice


Tracey Johnson, CEO Inala Primary Care; and Deputy Chair, Primary Care Advisory Group, AIHW

Aspiring General Practices Series Webinar 4: Optimising Teamwork and Collaboration

Tuesday 16 November 2021

  • Fostering a culture for high performing team-based care
  • Enhancing capacity, capability and skills of practice team
  • Emerging roles in primary care practice
  • Adopting and applying a team coaching model


Tracey Johnson, CEO Inala Primary Care; and Deputy Chair, Primary Care Advisory Group, AIHW

Future of Primary Health Care Symposium 2021

Thursday 11 November 2021

Join us for the 2021 AGM and Health Professionals Symposium. This event includes keynote presentations and a world-leading expert panel who will discuss and explore the future of primary care, including a system that will be better integrated to prevent disease and promote health whilst meeting people’s multidisciplinary needs.

Learning Outcomes:

  • Recognise the focus of an integrated system within mental health, innovation and technology, prevention and wellbeing.
  • Describe what it means to have a person-centred approach in health.
  • Explore what the future of Primary Health Care could look like.


  • Facilitator: Prof Simon Willcock, Professor and General Practitioner

    Professor Simon Willcock is a clinician and academic with extensive experience in medical education, primary care research, workforce development and organisational governance. He has worked closely with State and Commonwealth Governments on a broad range of initiatives. He is past Chair of General Practice Education and Training (GPET), and past Independent Medical Director of Health Workforce Australia. Simon is Program Director for Primary Care and Wellbeing Services at MQ Health.

  • Julie McCrossin AM, Australian radio broadcaster and journalist

    Julie McCrossin AM has over 20 years’ experience as a broadcaster with ABC Radio National, ABC TV and Network Ten and is now a freelance journalist and broadcaster.

  • Prof Ian Hickie, Co-Director, Health and Policy at University of Sydney’s Brain and Mind Centre

    Professor Ian Hickie is Co-Director, Health and Policy at The University of Sydney’s Brain and Mind Centre. He is an NHMRC Senior Principal Research Fellow (2013-2017 and 2018-22), having previously been one of the inaugural NHMRC Australian Fellows (2008-12). He was an inaugural Commissioner on Australia’s National Mental Health Commission (2012-18) overseeing enhanced accountability for mental health reform and suicide prevention. He is an internationally renowned researcher in clinical psychiatry, with particular reference to medical aspects of common mood disorders, depression and bipolar disorder. He is now focused on the development of real-time personalised and measurementbased care systems for use in partnership with young people and their families. These systems promote early intervention, use of new and emerging technologies and suicide prevention. In his role with the National Mental Health Commission, and his independent research, health system and advocacy roles, Professor Hickie has been at the forefront of the move to have mental health and suicide prevention integrated with other aspects of health care (notably chronic disease and ambulatory care management).

  • Dr Kirsten Meisinger, MD, Director of Provider Engagement and Regional Medical Director, Cambridge Health Alliance

    Dr Kirsten Meisinger, MD is an international expert on Patient Centred Medical Homes and healthcare system transformation. She was National Faculty Co-Chair for the Centres for Medicare and Medicaid Services (CMS) initiative “Transforming Clinical Practices Initiative”, an initiative which transformed over 140,000 US practices to value-based, patient-centred medical care. Kirsten is a MD and cares for an active Family Medicine panel at the Union Square Family Health Centre, an award winning Patient Centred Medical Home practice that was selected as one of the top 30 Ambulatory care sites in the US by the Robert Wood Johnson Foundation in 2010. Kirsten has faculty appointments at Harvard Medical School and Tufts University as well as core faculty at the Institute for HealthCare Improvement.

  • Dr Patrick Coleman, Nephrologist and general physician

    Dr Patrick Coleman MB, BAO, BCh, MRCPI, FRACP Dr Patrick Coleman is a Nephrologist and General Physician working on the Northern Beaches of Sydney. Patrick graduated in medicine from University College Cork, Ireland in 1991. He has also worked on the Sunshine Coast, Dublin and in Sydney. Besides his commitment to the provision of comprehensive patient care and the promotion of optimising and maintaining patients’ quality of life, he also has a keen interest in training and education having held multiple related positions in Ireland and Australia. He resides on the Northern Beaches where he enjoys spending as much time as possible with his two young children, partaking in a balanced, active, lifestyle and the multiple benefits of living in a wonderful environment.

  • A/Prof Charlotte Hespe, GP, and Head of General Practice and Primary Care Research for University of Notre Dame

    A/Prof Charlotte Mary Hespe MBBS (Hons), DCH (Lon), FRACGP, FAICD, GCUT (UNDA) works in clinical General Practice in Inner City Glebe as a Principal of a 16 Dr Group Practice. She also works as Head of General Practice and Primary Care Research for University of Notre Dame, Australia, School of Medicine, Sydney. She is passionate about improving health outcomes for her patients and the Australian Community and to this end has been actively involved with the RACGP, GP Networks, Medical Education (through undergraduate, post graduate and Registrar student teaching) and GP research for most of her GP career. Charlotte is currently Chair of the RACGP NSW/ACT Faculty Council and a Director on the National RACGP Board. She is a vocal advocate for the urgent need to invest in General Practice as the key to delivery of high quality value based care and improving health outcomes in the Australian setting. This has led to her completing a PhD on Implementation of Best Practice guidelines in the real world of General Practice – using CVD preventive care as the topic for opportunity to improve.

  • Shivaun Conn, Dietitian, Nutritionist, Health Coach and Health Presenter

    Shivaun Conn is an Accredited Practising Dietitian (APD), Accredited Nutritionist (AN), Health Coach, Certified Trainer & Assessor, Director of Discovery Health Coaching, Director of Accredited Health Coaching Australia, Former Vice President of Accredited Health Coaching Australia, and Professional Member of Dietitians Australia (DA) and Health Coaches Australia & New Zealand (HCANZA). Shivaun has worked for over 18 years as a dietitian and presenter, and 10 years as an executive health coach. Shivaun co-authored Victoria University Polytechnic’s Health Coaching Diploma and is a current lecturer. She delivers online health coaching training courses to health professionals via Accredited Health Coaching Australia, and regularly presents at health and training conferences around Australia.

Transgender Care in General Practice: Gender Affirming Care

Tuesday 2 November 2021

This webinar is aimed at improving care of transgender patients.

It is estimated that between 0.5% and 1% of the population is transgender or gender diverse. Studies suggest that transgender /gender diverse people have higher rates of mental health and drug and alcohol issues. It is known that gender affirming care improves mental health.

There are many barriers to accessing primary health care for transgender/ gender diverse people including limited GP experience and access to GP services, particularly around gender affirming therapy. Further, GPs themselves report lack of skills and knowledge in transgender/gender diverse care.

Learning Outcomes:

  • Describe the health needs of transgender and gender diverse patients and the elements of gender identity
  • Utilise improved confidence and knowledge in caring for transgender and gender diverse patients, including management of gender affirming therapy
  • Identify and discuss referral options and resources providing further support for transgender patients


  • Teddy Cook
    Acting Director, Community Health – ACON
    Adjunct Lecturer – Kirby Institute, UNSW Sydney
    Vice President – Australian Professional Association for Trans Health (AusPATH)
  • Dr Catriona (Treeny) Ooi
    Director, Northern Sydney Sexual Health Service
  • Dr Nicole Gouda
    GP and SNHN Alcohol and Other Drugs Clinical Lead


Aspiring General Practices Series Webinar 3: Striving for Continuous Quality Improvement

Wednesday 13 October 2021

  • Engaging the practice team in continuous quality improvement
  • Fundamentals, tools and resources for quality improvement
  • Measuring and improving patient care
  • Utilising patient experience in quality improvement initiatives


Gary Smith, Practice Manager; and Chair, Quality Innovation Performance Limited (QIP)

Aspiring General Practices Series Webinar 2: Communication Essentials for Frontline Staff

Tuesday 21 September 2021

  • Strengthening communication across the practice
  • Top tips for exceptional telephone and front-desk communication
  • Managing staff and patient expectations
  • Dealing with difficult people and challenging conversations


Gary Smith, Practice Manager; and Chair, Quality Innovation Performance Limited (QIP)

Aspiring General Practices Series Webinar 1 : Reaching Business and Financial Potential

Wednesday 18 August 2021

  • Planning and tracking business goals
  • Identifying and managing business risks
  • Financial forecasting and monitoring
  • Strategies for sustaining practice revenue


David Osman, Practice Manager; Healthcare Trainer; and Board Director, AAPM

The National General Practice Accreditation Scheme: Accreditation in a Pandemic World, Update for General Practice

Tuesday 24 November 2020


Fiona Kolokas, AAPM NSW/ACT President.


 Click here to view the presentation.

How to Safely Remove Ticks

Tuesday 26 February 2019