Digital Health Education Videos

Outpatient services and eReferral rollout at Northern Sydney Local Health District Webinar

Tuesday 28 May 2024

Are you using eReferral yet?

Since August 2022, NSLHD has processed over 10,000 electronic referrals, with more than 220 GP practices seamlessly integrating e-Referral systems into their workflows. On March 6th, an additional 98 services were added for Electronic Referral (eReferral), encompassing 90% of outpatient services across Royal North Shore, Ryde, Hornsby Ku-ring-gai, Mona Vale Hospitals, and Primary and Community Health Services.

NSLHD is currently undergoing various service development and improvement initiatives to achieve optimal patient care. The webinar covers several topics, including the progress of eReferral and other service information. This session is interactive, encouraging participants to ask questions and raise any issues. It will be beneficial for practices to utilize HealthLink in sending eReferrals to Northern Sydney Local Health District Services and receive feedback for ongoing improvements and future directions.

TOPICS

• Status and updates on eReferrals
• GP experiences from using eReferrals
• Updates on HealthPathways and its integration with eReferrals
• Establishment of the Menopause Hub
• Information on Child Development Service

Speakers:

• Dr Irene Chen – Project and Business Lead for eReferrals, NSLHD Executive Operations
• Dr David Cosgriff – GP Liaison Officer, Ambulatory Care Centre, Royal North Shore Hospital
• Dr Sameer Mathur – Gynaecologist, Menopause Clinic, Royal North Shore Hospital
• James Wilson – Manager, Care Pathways & Integration
• Laura Le Van – Clinical Psychologist / Intake Officer, Child Development Service, NSLHD

Provider Connect Australia (PCA)

Wednesday 3 April 2024

This will provide an overview of the Provider Connect Australia (PCA) initiative – a single place for updating your business information and services, which automatically updates both the National Health Service Directory (NHSD) and the data shared with your other business partners.

Speakers:

Julie Khoury, Senior Project Manager-Provider Connect Australia, National Program Delivery Division, Australian Digital Health Agency

My Health Record for Aged Care

Wednesday 14 February 2024

This webinar provides an overview of the My Health Record system and the key information it contains, including the benefits of use for aged care health providers and how residents and their representatives can use and manage their records. It will also explain how aged care services and their authorised staff can access the My Health Record system.

Intended audience is primary care clinicians, managers and nursing staff working in residential aged care homes.

Learning Outcomes:

• Describe the My Health Record system, its benefits to aged care patients/residents and what it contains
• Outline how healthcare providers and consumers can access the My Health Record
• Describe the security and privacy measures of the My Health Record system
• Outline how an organisation can register to use the My Health Record
• Describe My Health Record authorised and nominated representatives
• Outline an example journey of an aged care resident and their healthcare providers using the My Health Record

My Health Record for Pharmacists

Wednesday 22 November 2023

This session will explain which views and documents available in My Health Record can be accessed to obtain more information about the patient’s regular medicines or medical history. You will learn how best to interpret the information available and navigate My Health Record to help you find medicines information quickly and easily when you need it.

Access to health information contained in the My Health Record can help reduce the instance of adverse medication events (including hospital re-admissions), decrease duplicate diagnostic testing and improve continuity of care for patients across the primary and secondary care sectors.

This session is suitable for both hospital and community pharmacy staff wishing to learn more about how My Health Record can help support their clinical workflow.

Learning Outcomes:

• determine the key health information you can access in My Health Record to support clinical decision-making and improve patient safety
• integrate the use of My Health Record into pharmacy practice
• explain how the patient information in My Health Record increases efficiencies for pharmacists
• outline the importance of uploading quality data to the My Health Record system.

Electronic Prescriptions – Tips for Managing Tokens and the Active Script List

Tuesday 31 October 2023

Most pharmacies across NSW are now operating with hybrid workflows between paper and electronic prescriptions (EP) and the Active Script List (ASL). As a result, pharmacists can find themselves addressing patient queries or trouble-shooting issues when using EP as part of their clinical workflow. Learn more about best practice approaches to dispensing electronic prescriptions, the benefits of electronic prescriptions and ASL for patients and healthcare professionals, and the different ways that electronic prescriptions can be accessed in the pharmacy setting and by patients.

Speakers:

Alicia Graham, Australian Digital Health Agency

SNHN Residential Aged Care Virtual Service (VCS) information session

Tuesday 27 June 2023

This information session for healthcare providers describes the virtual care service and platform funded by Commonwealth funding through SNHN-funded activities.

It offers telehealth equipment information for participating residential aged care homes (RACHs), secure video calls and remote observations monitoring. It is intended to be used by RACH staff, GPs and primary care providers located within the Northern Sydney PHN region.

Speakers:

• Pan Teng, Sydney North Health Network
• Jonathan Klug, Health Teams
• Dr Charbel Badr, Hunters Hill Medical Practice
• Amy Bowen, Geripractix
• Derek Yan

Electronic National Residential Medication Charts

Wednesday 24 May 2023

Community Pharmacists, GPs and Residential Aged Care Facility staff are encouraged to review this webinar delivered by the  Australian Digital Health Agency and Department of Health on Electronic National Residential Medication Chart (eNRMC), including its benefits and the transitional arrangements which commenced on 1 July 2022.

Under the transitional arrangement, healthcare providers can use the transitional eNRMC products for the prescribing, dispensing and supply of PBS medicines. This session will also outline eNRMC functionality that will be available in the future and provide an opportunity for questions and answers.

Speakers:

• Jenny Snegovaya | Australian Digital Health Agency
• Jenene Baker | Department of Health and Aged Care

My Health Record for Residential Aged Care Facilities

Thursday 18 May 2023

This webinar is for Residential Aged Care (RACF) staff and will cover the following:

TOPICS COVERED:

• Introduction and value of My Health Record in RACFs
• Which RACF software is connected to My Health Record
• Progress of Agency aged care projects – assisting RACFs in My Health Record registration, Aged care software industry offers, transfer summary & others
• Brief update on my health mobile app
• RACFs in Northern Sydney region registered with My Health Record
• Brief update on SNHN RACF Virtual Care Service project for RACFs, including My Health Record capability

Speakers:

• Alicia Graham, Digital Health Educator | Australian Digital Health Agency
• Pan Teng, SNHN Digital Health Manager

My Health Record and ePrescribing for Specialists

Wednesday 3 May 2023

Suitable for specialist practitioners and practice managers.

Key topics:
• Overview of My Health Record and Electronic Prescriptions
• Private Specialist landscape in Sydney North region
• Experiences of using My Health Record and ePrescribing in daily activities by specialists, with demonstrations in Audit4 and Genie software.

Speakers:

• Dr Kathy Rainbird – Manager, Education and Adoption, Australian Digital Health Agency
• Dr Anna Finniss – Rheumatologist, Chatswood private practice and HMO at Royal North Shore Hospital
• Dr Patrick Coleman – Nephrologist and General Physician on the Northern Beaches

My Health Record for Allied Health Professionals (Part 2)

Tuesday 2 May 2023

Take a deeper dive into My Health Record and its clinical application in allied health practice.

This webinar is best suited to allied health professionals working in primary healthcare settings who have some prior knowledge of My Health Record.

TOPICS COVERED:

• Quick tips for creating a My Health Record Access and Security Policy
• A brief summary of steps for connecting to My Health Record as an allied health professional
• A practical demonstration of how to access and use My Health Record via the National Provider Portal
• How to view and download clinically relevant patient documents
• Clinical examples using My Health Record in allied health practice

Speakers:

Briana Meawad | Digital Health Educator | Australian Digital Health Agency

My Health Record for Allied Health Professionals & Pharmacists (Part 1)

Tuesday 21 March 2023

Learn about My Health Record and how it can be used in community pharmacy or allied health practice.

This webinar is best suited to community pharmacists and allied health professionals who are less familiar with the My Health Record, with minimal prior knowledge.

TOPICS COVERED:

• An overview and key features of the My Health Record
• Benefits for health professionals and how it can be used in clinical practice
• How to register for access the My Health Record system via conformant software or the National Provider Portal
• A look at the new My Health Record consumer app

Speakers:

Briana Meawad | Digital Health Educator | Australian Digital Health Agency

Electronic Referrals for Medical Specialists

Wednesday 21 September 2022

The session will be helpful for practices using Genie software and also for practices not using Genie software. Practice Managers welcome.

You will learn:
• How to use a safe and secure method to communicate patient information directly with other healthcare providers.
• Using Genie software to demonstrate generic functionality.

Learning Outcomes:

• Learn where to find electronic referrals that have been sent to you in Genie software and the HealthLink Portal.
• Learn how to make a patient record from the electronic referral.
• Learn how to send an electronic referral to another specialist using the SR HealthLink SmartForm.
• Learn how to include attachments in electronic referrals.
• Learn how to check the delivery status of referrals you have sent.

Speakers:

Eric Dunn, SR Specialists & Referrals
Dr Carmel Cervin, SR Specialists & Referrals

Co-design workshop – Increase availability & use of telehealth care in RACFs for aged care residents

Wednesday 24 August 2022

Discussion on the successes, challenges and potential areas for improvement for telehealth and digital system enablers within Residential Aged Care Facilities (RACFs).

Introducing SR Specialists & Referrals in Best Practice

Tuesday 26 July 2022

The session will include a comprehensive demonstration using Best Practice and will be interactive where participants are encouraged to ask questions and raise any issues.

Learning Outcomes:

• Send an electronic referral to a private specialist using the SR HealthLink SmartForm
• Learn how to easily include attachments in electronic referrals
• Recognise how to check the delivery status of referrals you have sent
• Search for specialists by category and location
• Identify and refer to specialists not yet setup for electronic referrals
• Provide the Specialists profile and contact details to your patient via email, making it easy for them to contact the specialist
• Learn how to park referrals when interrupted or waiting for results and then return to update and send it later.

Speakers:

Eric Dunn, SR Specialists & Referrals

Introducing SR Specialists & Referrals in Medical Director

Wednesday 20 July 2022

The session will include a comprehensive demonstration using Medical Director and will be interactive where participants are encouraged to ask questions and raise any issues. There will be an opportunity for questions and answers at the end of the webinar.

Learning Outcomes:

• Send an electronic referral to a private specialist using the SR HealthLink SmartForm
• Learn how to easily include attachments in electronic referrals
• Recognise how to check the delivery status of referrals you have sent
• Search for specialists by category and location
• Identify and refer to specialists not yet setup for electronic referrals
• Provide the Specialists profile and contact details to your patient via email, making it easy for them to contact the specialist
• Learn how to park referrals when interrupted or waiting for results and then return to update and send it later.

Speakers:

Eric Dunn, SR Specialists & Referrals

Digital Health for Specialists

Tuesday 31 May 2022

This webinar will discuss how digital health tools can transform health service delivery and improve clinical handovers. Hear from two local specialists (in nephrology and rheumatology) who are using the My Health Record and other digital health tools in their everyday clinical workflow.

Learning Outcomes:

• Identify the digital health tools available for specialists that can improve service delivery and clinical handovers, such as My Health Record, electronic prescribing, telehealth & secure messaging
• Outline how digital health tools can be used in everyday clinical workflow to help increase efficiency, lower cost & improve patient outcomes
• Recognise the ease of sharing letters and viewing your patient’s information in the My Health Record using clinical software
• Identify the support available for specialists to adopt digital health tools

Speakers:

Kathy Rainbird (Australian Digital Health Agency)

Dr Patrick Coleman, Nephrologist

Dr Anna Finniss, Rheumatologist

My Health Record for Specialist Practice Managers

Friday 27 May 2022

This webinar will discuss various elements in the setup and use of My Health Record within practices. This will include access channels, legislative framework, roles and responsibilities, Security and Access policy, practice staff responsibilities, Health Identifiers and system configuration.

SafeScript NSW (Real Time Prescription Monitoring System)

Thursday 24 March 2022

SafeScript NSW provides prescribers and pharmacists with real-time information about a patient’s prescribing and dispensing history for certain high-risk medicines, known as monitored medicines which include opioids (e.g. codeine, morphine or oxycodone) and benzodiazepines (e.g. diazepam, nitrazepam or alprazolam).

This information helps to improve clinical decision making and help keep patients safe.

SafeScript NSW will be available to prescribers and pharmacists in Northern Sydney PHN region from late March 2022. Learn about the benefits of SafeScript NSW and how the system is intended to be used.

Learning Outcomes:

• Integrate SafeScript NSW system clinical workflow processes to improve management of patients with drug dependence;
• Use SafeScript NSW to analyse and interpret patient history to inform best practice patient outcomes;
• Use current best practice clinical guidance including best practice communication techniques to manage patients prescribed monitored medicines and their wellbeing; and
• Identify and access critical information and resources to support clinical decision making and reduce potential harm for patients prescribed monitored medicines.

Speakers:

• Stephen Ling – Nurse Practitioner & Clinical Analyst on the Real Time Prescription Monitoring program
• Assoc Prof Paul Wrigley, Conjoint Associate Professor, University of Sydney, Faculty of Medicine and Health, Northern Clinical School Pain Management Research Institute, Kolling Institute
• Dr Milana Votrubec, General Practitioner and Pain Specialist – MB BS MA MM ME USyd FRACGP FFPMANZCA
• Scott Walters, Pharmacist

Pathology eOrdering and My Health Record

Wednesday 12 May 2021

Pathology is in very high demand by providers looking at My Health Record. The Australian Digital Health Agency and pathology providers across the country are working together to enable a more connected system for pathology information exchange. This webinar covers:

• Overview of My Health Record.
• What eOrdering is.
• Live demonstration on eOrdering in Best Practice and Medical Director software.
• The benefits of setting up your practice.
• Which practices can participate.
• How to easily set up eOrdering and initiate report uploads to My Health Record.

Learning Outcomes:

• General knowledge of My Health Record.
• Understand what eOrdering is.
• Understand the benefits of eOrdering and uploading reports to My Health Record.
• Understand how to set up eOrdering for the practice.

Speakers:

• Aya Alaouie – Digital Health Coordinator, SNHN.
• April Burnett – Clinical Adoption Lead, ADHA.
• Sharlene Mellor – Senior Liaison Manager, DHM.

Secure Messaging: Healthlink Smart Forms and Specialist Referrals in Medical Director

Wednesday 14 April 2021

Speakers:

• Carmel Cervin, Cervin Media.
• Nicole Mattews, Cervin Media.

Secure Messaging: Healthlink Smart Forms and Specialist Referrals in Best Practice

Wednesday 31 March 2021

Are you tired of sending and receiving faxed referrals and want to use a safe and secure method to communicate patient information directly with other healthcare providers?

This one-hour webinar demonstration using Best Practice will show you how you can easily use Healthlink to look up Specialists and electronically send referrals as well as communicate confidential patient information with other clinicians.

Speakers:

• Aya Alaouie – Digital Health Coordinator, SNHN.
• Carmel Cervin – Cervin Media.
• Nicole Matthews – Cervin Media.

Digital Health Guide – How to find and/or Prescribe Great Health Apps

Wednesday 25 November 2020

With more patients using mobile health apps to manage medical conditions and/or track their health, the Digital Health Guide is an evidence-based tool which can be used by you to find and/or prescribe great mobile health apps and digital health solutions.

The Digital Health Guide is available FREE to you under the license of Sydney North Health Network and enables the quick assessment of the efficacy of an app that a patient may already be using.

This webinar will provide you with the knowledge and a live demonstration on how to use the guide.

Speakers:

Tim Blake – Managing Director, Semantic Consulting.

Digital Health Guide Overview

Tuesday 1 September 2020