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Communications Essentials for Frontline Staff

Tue 21st September 2021 @ 7:00 pm

Sydney North Health Network warmly invites General Practice Managers and Staff to participate in a series of webinars. Covering a range of topics and presented by experts in the field, the webinars aim to equip practice staff with enhanced knowledge for growing a thriving, high-performing general practice.

Please join us for Webinar 2: Communication Essentials for Frontline Staff.

 

Click here to view event flyer.

Click here to register.

DATE:
Tue 21st September 2021


TIME:
7:00 pm - 8:30 pm


SPEAKERS:

Gary Smith – Practice Manager; Academic Director, University of New England Partnerships; and Chair, Quality Improvement Performance Limited (QIP)

TARGET AUDIENCE:

General Practice Managers and Reception Staff

LEARNING OUTCOMES:
  • Strengthening communication across the practice
  • Top tips for telephone and front-desk communication
  • Managing staff and patient expectations
  • Dealing with difficult people and challenging


ENQUIRIES:

Judy or Robi, Education Coordinators – 9432 8250 or events@snhn.org.au.





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