Sydney North Health Network, in collaboration with the Education and Training Division of the AGPAL Group of Companies, warmly invites General Practice Owners, Managers and Staff to participate in series of webinars for aspiring general practices. Covering a range of topics, the webinars aim to equip practice staff with enhanced knowledge for growing a thriving, high-performing general practice. Providing an extensive range of content delivered by experts in the field (see speaker profiles overleaf), each webinar will focus on the development of skills through applied tools and resources. Register for as many webinars as you like!

Click here to view event flyer.

Webinar 2:  Communication Essentials for Frontline Staff                         
REGISTER HERE
Date and time: Tuesday 21st September 2021, 7.00-8.30pm
Speaker: Gary Smith, Practice Manager; and Chair, Quality Innovation Performance Limited (QIP)

• Strengthening communication across the practice
• Top tips for maintaining exceptional telephone and front-desk communication
• Managing practice staff and patient expectations
• Dealing with difficult people and challenging conversations

Webinar 3:  Striving for Continuous Quality Improvement                                
REGISTER HERE
Date and time: Wednesday 13th October 2021, 7.00-8.30pm
Speaker: Gary Smith, Practice Manager; and Chair, Quality Innovation Performance Limited (QIP)

• Engaging the practice team in continuous quality improvement
• Fundamentals, tools and resources for quality improvement
• Measuring and improving patient care
• Utilising patient experience in quality improvement initiatives

Webinar 4:  Optimising Teamwork and Collaboration                                       
REGISTER HERE
Date and time: Tuesday 16th November 2021, 7.00-8.30pm
Speaker: Tracey Johnson, CEO Inala Primary Care; and Deputy Chair, Primary Care Advisory Group, AIHW

• Fostering a culture for high performing team-based care
• Enhancing capacity, capability and skills of practice team
• Emerging roles in primary care practice
• Adopting and applying a team coaching model

Webinar 5:  Person-Centred Health System and Integrated Care                  
REGISTER HERE
Date and time: Thursday 2nd December 2021, 7.00-8.30pm
Speaker: Tracey Johnson, CEO Inala Primary Care; and Deputy Chair, Primary Care Advisory Group, AIHW

• What does successful integrated care look like?
• Why we need integrated care
• Models of integrated care
• Person-centred care in general practice