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Digital Health Program Officer

Digital Health Program Officer

The Digital Health Program Officer will educate health care providers, aged care providers and community organisations about the benefits of the My Health Record system to build capacity, increase registrations and the usage of the My Health Record. The Digital Health Program Officer will also provide education to health care providers on how to inform consumers of the benefits of My Health Record and of their option to Opt-Out and the process for doing so.


  • Attend nominated My Health Record Expansion awareness and educational train the trainer sessions provided by The Australian Digital Health Agency
  • Arrange, coordinate and deliver training to health care providers via different approaches listed within the delivery scope, including classroom style meetings / sessions / webinars, and other relevant methods, across the PHN region, at least monthly.
  • Provide face-to-face training to the health care providers on demand as required.
  • Actively encourage health care providers to register for access to, and use of, My Health Record.

Training delivery scope is as follows:

  • General practice (GP) awareness, registration and use,
  • Community pharmacy awareness, registration and use,
  • Private specialist awareness, registration and use,
  • Allied health awareness, registration and use,
  • Aged care provider awareness, registration and use,
  • Actively encourage the above health care providers to increase registrations and use of the My Health Record.
  • Conduct surveys and interviews to support program delivery as requested
  • Conduct stakeholder engagement forums to create awareness and identify providers who are most interested in becoming connected to My Health Record and to identify potential super-users and clinical champions of the My Health Record system for peer to peer education
  • Report on the percentage or number of GPs, community pharmacies, private specialist practices, allied health and aged care providers educated each month and use of the My Health Record system in accordance with the Provider Readiness Activity Performance Indicators to meet agreed reporting timeframes;
  • Identify barriers to program implementation and contribute to the development of enablers to facilitate successful implementation.

The ideal candidate has:


  • Ability to deliver training to a broad range of health professionals both in a face-to-face and digital training environment.
  • Formal qualifications in a digital health technology or health related field or significant demonstrated experience within these fields.
  • Knowledge and understanding of the Australian Primary Health care system.
  • Demonstrated high level of communication skills, both written and oral
  • Demonstrated ability to develop and maintain effective partnerships with relevant internal and external stakeholders.
  • An understanding of behaviour change/change management principles and or demonstrated ability to influence change.
  • Demonstrated ability to work autonomously, set project goals, prioritise tasks and troubleshoot, in order to achieve key objectives within designated timeframes.
  • Commitment, adaptability and ability to persevere in challenging environments.


  • Demonstrated understanding of national digital health strategies and the ability to apply these at the local level.
  • Demonstrated knowledge and skills in the area of information and communication technology within the primary health sector including secure messaging, clinical information systems, data extraction and analysis tools and the national My Health Record.
  • Working knowledge of common primary care clinical software systems such as Medical Director & Best Practice.
  • Understanding of relevant Australian State and Federal Government Digital Health agencies including the Australian Digital Health Agency, Healthcare Identifier Service, eBusiness, Department of Human Services, and eHealth NSW.


A base salary commensurate with skills and experience

As a not-for-profit organisation, we also offer attractive salary packaging options 

Special conditions

This is a full-time role for the period up to 28th June, 2019 due to funding arrangements.

You will require some flexibility in your work schedule to meet business needs which may require some out of hours work – evenings and weekends, for example, attendance at forums or meetings.  Some intrastate and / or interstate travel may be required.

Successful candidates will be required to consent to a National Criminal Record, Reference and potentially Working with Children Checks if a requirement of the role.

 To view the job description for this role please click here.

If this role if for youApply today!  If you would like to know more about this role, please call, Eric Dunn, Digital Health Manager on (02)9432 8243, or email: edunn@snhn.org.au    

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