Urgent Care Services

Urgent Care is when you need medical attention for an acute illness or injury. The ailment or injury that requires attention, but isn’t quite severe enough for a trip to the emergency department. There are many services that could meet your needs and are alternatives to the emergency department. Within this section are the contact details for all the alternative services available and the resources to support you to make the right decision for yourself or friends and family members. Of course if your medical condition requires the emergency department call 000! We also have a section listing hospitals within the Sydney North Primary Health Network region and their waiting times.

For guidance or more information please speak to your GP or a Health Professional.

See Northern Sydney Urgent Care Services & Resources listed below.


Name:After Hours GP Helpline
Phone:1800 022 222
Description:

Outside of Australia’s major cities, there is a significant lack of access to GP services in the after hours period. Healthdirect Australia is contracted to provide an after hours telephone-based GP service which complements existing after hours health services.

Referral Required:No

Name:Carer Gateway
Phone:1800 422 737
Website:https://www.carergateway.gov.au/
Description:

Carer Gateway is a national online and phone service that provides practical information and resources to support carers. The interactive service finder helps carers connect to local support services.

Referral Required:No

Name:Child Protection Helpline
Phone:132 111
Description:

The Child Protection Helpline is a 24 hours a day, 7 days a week, statewide call centre staffed by professionally qualified caseworkers to receive and screen all reports.

Referral Required:No

Name:Domestic Violence Line
Phone:1800 656 463
Website:http://www.community.nsw.gov.au/parents,-carers-and-families/domestic-and-family-violence/domestic-violence-line
Description:

Provides telephone counselling, information and referrals for women and same-sex partners who are experiencing or have experienced domestic violence.

Referral Required:No

Name:Emergency Assistance
Phone:Triple zero (000)
Website:https://www.triplezero.gov.au/Pages/default.aspx
Description:

Is someone seriously injured or in need of urgent medical help? Is your life or property being threatened? Have you just witnessed a serious accident or crime?
If you answered YES call Triple Zero (000). Triple Zero calls are free.

Referral Required:No

Name:Emergency Department waiting times
Website:http://www.emergencywait.health.nsw.gov.au/
Description:

Emergency Department waiting times in major NSW hospitals

Referral Required:No

Name:Kids Helpline
Phone:1800 551 800
Description:

Kids Helpline is Australia’s only free, private and confidential, phone counselling service specifically for young people aged between 5 and 25.

Referral Required:No

Name:Lifeline
Phone:13 11 14
Website:https://www.lifeline.org.au/
Description:

Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.

Referral Required:No

Name:Manly Hospital Emergency Department
Location:150 Darley Rd, Manly NSW 2095
Phone:(02) 9976 9702
Referral Required:No

Name:Medicines Line
Phone:1300 633 424
Description:

Medicines Line (1300 MEDICINE) is a national telephone service which provides Australians with trusted information about their medicines, including prescription medicines, over-the-counter medicines and complementary medicines, including herbal, natural medicines and vitamins.

Referral Required:No

Name:Mona Vale Hospital Emergency Department
Location:Coronation St, Mona Vale NSW 2103
Phone:(02) 9998 0333
Referral Required:No

Name:Mothersafe
Phone:1800 647 848
Website:http://www.mothersafe.org.au/
Description:

MotherSafe provides a comprehensive counselling service for women and their healthcare providers concerned about exposures during pregnancy and breastfeeding. Such exposures may include:

  • Prescription drugs
  • Over-the-counter medications
  • Street drugs
  • Infections
  • Radiation
  • Occupational exposures
Referral Required:No

Name:myhomeGP
Location:Suite 6, 16 George Street, Hornsby, NSW 2077
Phone:1300 968 737
Email:info@myhomegp.com.au
Website:https://www.myhomegp.com.au/
Description:

My Home GP is a Government Accredited provider of after hours home visiting doctor services.

Referral Required:No

Name:National Breastfeeding Helpline
Phone:1800 686 268
Website:https://www.breastfeeding.asn.au/
Description:

The Australian Breastfeeding Association (ABA) runs the National Breastfeeding Helpline 1800 mum 2 mum (1800 686 268). The Breastfeeding Helpline is available 7 days a week. It is staffed by trained, volunteer counsellors who answer calls on a roster system in their own homes.  

Referral Required:No

Name:National Home Doctor Service
Phone:13 7425
Email:info@homedoctor.com.au
Website:https://www.homedoctor.com.au/
Description:

With more than 800 doctors in our team, 13SICK, National Home Doctor Service is Australia’s largest network of home visiting doctors.

Referral Required:No

Name:NSW Ambulance - Adult Care Plan
Website:http://www.slhd.nsw.gov.au/btf/pdfs/Amb/Adult_Palliative_Care_Plan.pdf
Description:

NSW Ambulance Authorised Care Plans encompass Adult Palliative Care Plans, Paediatric Palliative Care Plans and Authorised Care Plans.

Referral Required:No

Name:NSW Ambulance - Authorised Care plan template instructions
Website:http://bit.ly/NSWambulance-authorisedcareplan
Description:

NSW Ambulance Authorised Care Plans encompass Adult Palliative Care Plans, Paediatric Palliative
Care Plans and Authorised Care Plans.

Referral Required:No

Name:NSW Ambulance - GP Fact Sheet – Point of Care Testing (PoCT)
Phone:0434 072 698
Email:AMBULANCE-ClinicalIntegratedCare@health.nsw.gov.au
Website:http://sydneynorthhealthnetwork.org.au/wp-content/uploads/2017/06/PoCT-GP-Flyer_FINAL.pdf
Description:

Emergency departments (EDs) face many challenges and are simultaneously confronted with a mismatch of hospital resources against a growing public demand.

Referral Required:No

Name:NSW Ambulance Authorised Care Plan
Website:http://www.slhd.nsw.gov.au/btf/pdfs/Amb/Authorised_Care_Form.pdf
Description:

NSW Ambulance Authorised Care Plans encompass Adult Palliative Care Plans, Paediatric Palliative Care Plans and Authorised Care Plans. It is the responsibility of the treating clinician to ensure all fields are completed prior to submission.

Referral Required:No

Name:NSW Mental Health Line
Phone:1800 011 511
Description:

The Mental Health Line is a 24-hour telephone service operating seven days a week across NSW.

Referral Required:No

Name:Palliative Care After Hours Helpline
Phone:1800 548 225
Website:http://www.health.nsw.gov.au/palliativecare/Pages/after-hours-helpline.aspx
Description:

This helpline provides professional information, support and advice for palliative care patients, their carers and their families as well as health professionals.

Referral Required:No

Name:Parent Line
Phone:1300 130 052
Website:http://www.parentline.org.au/
Description:

Parent Line is a telephone counselling, information and referral service for parents of children ages 0 to 18 who live in New South Wales. Our service includes the Early Childhood Intervention Infoline since early 2011, providing information and support about concerns about child development, disabilities and developmental delays.

Referral Required:No

Name:Poisons Information Centre
Location:The Children's Hospital at Westmead, Locked Bag 4001, Westmead, NSW 2145
Phone:13 11 26
Website:https://www.poisonsinfo.nsw.gov.au/
Description:

The NSW Poisons Information Centre provides the latest poisons information to the public,
and toxicology advice to health professionals on the management of poisoned and envenomed patients.
Telephone advice is available 24/7 on 131126 from anywhere in Australia.

Referral Required:No

Name:Royal North Shore (RNS) Hospital Emergency Department
Location:Reserve Rd, St Leonards NSW 2065
Phone:(02) 9463 2220
Referral Required:No

Name:Ryde Hospital Emergency Department
Location:Denistone Rd, Eastwood NSW 2122
Phone:(02) 9858 7888
Description:

Phone to discuss referral before transfer.

Referral Required:No

Name:Sydney Medical Service Co-operative limited
Location:Locked Bag 1, Panania NSW 2213
Phone:02 8724 6300
Website:http://www.sydmed.com.au/
Description:

Sydney Medical Service Co-operative limited provides after hour home visits to patients requiring medical attention when the regular doctor is not available.

Referral Required:No